HP DesignJet 500 Service Manual page 69

Symptom Call Center:
Suggestions
Does not boot from Make sure the floppy disk is
a floppy drive. bootable.
Make sure the floppy drive is
installed or connected
correctly.
If the floppy drive is
connected to a USB port,
make sure Legacy USB
Support is enabled in BIOS
Setup.
Use BIOS Setup to check the
boot order and to make sure
that floppy boot is enabled.
If the drive is installed in the
expansion base, try
connecting it to a USB port,
or vice versa.
Does not boot from Make sure the CD or DVD is
a CD or DVD in the bootable.
CD/DVD drive.
Use BIOS Setup to check the
boot order.
Restart the computer.
Test the DVD drive with the
e-DiagTools diagnostics.
Error message Check for a disk in the floppy
such as "Invalid drive.
system disk" or
Check the boot order in BIOS
"Auto IDE error".
Setup.
Remove and reinsert the
hard drive.
Sluggish startup or Run ScanDisk and Disk
shutdown. Defragmenter to check and
optimize the hard drive.
Delete temporary and
unneeded files.
Password has been Verify proper ownership, then
forgotten. follow the removal procedure
with the owner and log the
appropriate data—see
page 5-1.
HP Omnibook 500
Repair Center: Repair Center:
Likely Causes Comments
Floppy drive or
contacts.
Floppy drive cable.
Expansion base.
Motherboard.
CD/DVD drive
module.
Motherboard.
Expansion base.
Hard drive contacts. If the unit boots from the
floppy drive, check for corrupt
Hard drive.
files on the hard drive;
reinstall the factory software
onto the hard drive; replace
the hard drive.
Hard drive. Use the suggestions shown
at left.
The user must call Technical
Support and provide proof of
ownership. Password
removal is restricted to
certain sites. See page 5-1.
Troubleshooting and Diagnostics 3-7