Troubleshooting; Figure 3-1. Basic Troubleshooting Steps - HP DesignJet 500 Service Manual

Troubleshooting

The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality
repair, HP recommends that you follow the basic troubleshooting steps shown in the illustration
below.
3-2 Troubleshooting and Diagnostics
Check the customer's description
of the problem and any supporting
information.
Check for customer abuse.
Try to duplicate the customer's
problem.
Troubleshoot the problem using:
- Diagnostic tools.
- Troubleshooting suggestions.
Verify the repair by testing the
functionality of the complete unit.

Figure 3-1. Basic Troubleshooting Steps

HP Omnibook 500