HP DesignJet 500 Service Manual page 80

Symptom Call Center:
Suggestions
Expansion base
Computer won't Use the emergency undock
undock or gets latch.
stuck.
Test the expansion base with
e-DiagTools diagnostics.
Port on expansion Make sure the computer is
base isn't working. docked properly.
Reset the computer and the
expansion base.
Computer does not Check power sources.
respond to undock
Use the emergency undock
switch or Eject
latch.
command.
If the computer is not fully
docked, use the emergency
undock latch.
Reset the computer and the
expansion base.
Test the expansion base with
e-DiagTools diagnostics.
Floppy drive Make sure there is only one
connected to the floppy drive in the system.
parallel port doesn't
Use only the HP F2008A
work.
parallel floppy cable.
If the computer is not fully
docked, use the emergency
undock latch.
For Windows 98, notify
BayManager before
connecting or disconnecting
the parallel floppy drive.
General CD player Check the power source.
or status panel
Reset the expansion base.
problems.
Check the HP Notebook web
site for an expansion base
BIOS update.
General problems. Check power sources.
Make sure the computer is
docked properly.
Check the HP Notebook web
site for an expansion base
BIOS update.
3-18 Troubleshooting and Diagnostics
Repair Center: Repair Center:
Likely Causes Comments
Expansion base.
Expansion base.
Motherboard.
Expansion base.
Motherboard.
Floppy drive module.
Expansion base.
Expansion base.
Expansion base.
Motherboard.
HP Omnibook 500