Troubleshooting; Unable To Print - Konica Minolta C350 User Manual

Troubleshooting

14 Troubleshooting
14.1

Unable To Print

This chapter explains the troubleshooting procedures for possible
malfunctions.
Perform the troubleshooting procedures given below when this machine
does not print, even after you have executed the print command from your
computer.
Symptom
A message appears,
stating that "no
printers are
connected", "no
paper is loaded", or
"LPT1 write error".
This machine does
not start printing
although processing
of the print job was
completed on the
computer.
If the problem persists after all of these procedures have been performed,
read the User's Manual of this machine.
C350
Probable Cause
An error has occurred in this
machine.
The network cable or printer
cable is disconnected.
An error has occurred in this
machine.
The network cable or printer
cable is disconnected.
The printer driver selected for
printing is not compatible with
the printer controller.
A print job is queued in this
machine, delaying printing.
The print job is locked.
The connection of this machine
to the network is not yet
established (while connecting to
a network).
If the Copy Track mode is set, an
illegal access number
(password) may have been
entered.
Action
Check this machine's control
panel.
Check that the printer cable or
network cable is connected
properly.
Check this machine's control
panel.
Check that the printer cable or
network cable is connected
properly.
Check the printer name selected
in the Print dialog box.
Check the job order on the
Active Jobs screen of this
machine's control panel.
Check if the print job is locked on
the Locked Jobs screen of this
machine's control panel. If it is,
unlock it.
Consult with the network
administrator.
Enter the correct access number
(password).
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