Troubleshooting - Planet FGSW-2620CS User Manual

This chapter contains information to help you solve problems. If the Switch is not functioning properly, make sure the
Ethernet Switch is set up according to instructions in this manual.
The Link LED is not lit
Solution:
Check the cable connection and remove duplex mode of the Switch.
Some stations cannot talk to other stations located on the other port
Solution:
Please check the VLAN, port trunking function that may introduce this kind of problem.
Performance is bad
Solution:
Check the full duplex status of the Ethernet Switch. If the Ethernet Switch is set to full duplex and the partner is set to
half duplex, then the performance will be poor.
100Base-TX port link LED is lit, but the traffic is irregular
Solution:
Check that the attached device is not set to dedicate full duplex. Some devices use a physical or software switch to
change duplex modes. Auto-negotiation may not recognize this type of full-duplex setting.
Why the Switch doesn't connect to the network
Solution:
Check the LNK/ACT LED on the switch Try another port on the Switch. Make sure the cable is installed properly.
Make sure the cable is the right type. Turn off the power. After a while, turn on the power again.
How to deal with the forgotten password situation of FGSW-1820CS / FGSW-2620CS
Solution:
Please press Reset button on front panel for 5 seconds and then the Web Smart Switch will reset to
factory default mode(user name and password: admin)
User's Manual of FGSW-2620CS

6. TROUBLESHOOTING

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