Downloading New Access Point Software; Hp Customer Support Services; Before Calling Support - ProCurve 420 Installation And Getting Started Manual

Troubleshooting

Downloading New Access Point Software

Downloading New Access Point
Software
When product enhancements occur for the Access Point 420, new software
can be downloaded to the access point by several methods. For more infor-
mation, see the Management and Configuration Guide, available on the
ProCurve Web site at http://www.hp.com/rnd/support/manuals/420.htm.
The new access point software is made available on the ProCurve Networking
Web site, http://www.procurve.com.

HP Customer Support Services

If you are still having trouble with your access point, ProCurve Networking
offers support 24 hours a day, seven days a week through the use of a number
of automated electronic services. See the Customer Support/Warranty booklet
that came with your access point for information on how to use these services
to get technical support. The ProCurve Networking Web site,
http://www.procurve.com
"product support."
Additionally, your ProCurve-authorized network reseller can provide you with
assistance, both with services that they offer and with services offered by HP.

Before Calling Support

To make the support process most efficient, before calling your networking
dealer or HP Support, you first should retrieve the following information:
5-10
Information Item
• product identification
• details about the access point's status
including the software (OS) version, a
copy of the access point configuration,
a copy of the access point Event Log,
and a copy of the access point status
and counters information
also provides up-to-date support information under
Information Location
the front of the access point,
Access Point 420 (J8130B or J8131B)
• access point console (Global Configura-
tion Level): show command
• access point Web interface: Event Log
• Syslog server entry file, if configured