Table of Contents
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Index
setting notification 209
synchronizing with Exchange
server 207
voice mail activity notification,
unusual 210
voice mail activity, unusual
setting parameters for notifica-
tion 211
voice mail playing order 255
voice quality
and WAN bandwidth 332
voicemail playing order 208
VoIP
codec profiles 327
VoIP bandwidth
about 324
requirements 315
324
,
VoIP channel usage 48
VoIP configuration 315
VoIP domain
adding servers 341
343
,
extension scope 346
managing users 345
master 339
multi-site, creating 339
rejoining a server to 344
relocating extension 350
relocating extension using #27
351
synchronizing manually 354
system ID and 343
VoIP menu 43
VoIP network guidelines 315
VoIP network management 323
VoIP troubleshooting 431
voltage based call indicator 200
W
WAN
bandwidth 315
router configuration 316
WAN router, configuring 316
web IP calls 172
configuring incall routing 172
windows
view (boards, trunks, etc.) 44
Windows user account 26
Wink Start 169
work days, setting up 61
Work/Hunt Group Converter 400
Work/Hunt Group Converter tool
400
workgroup
adding a 275
answer handling 294
business hours 280
configuration 271
440 AltiWare ACM 5.1 Administration Manual
configuring basic attibutes 275
converting to hunt group 400
incoming call handling 291
logging outbound calls 205
mail management 286
message notification 289
queue management 296
recording options 277
288
setup 275
,
single call handling 295
skill setting 282
status display 237
Workgroup button 43
workgroup queue
agent pick up call 205
Workgroup View window 47
wrap-up time, setting 204
Z
zero code suppression 132
Bell 132
GTE 132
Jam Bit 8 132
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Table of Contents
Troubleshooting
