Tally T2265 SprintPro Maintenance Manual page 66

Troubleshooting
4-4
Error message Cause
Load error The printer cannot
draw in the loaded
paper.
Motor Defect Internal hardware
error
Overrun Error Received data
which have not yet
been printed is
overwritten from
new data.
Paper out The printer has
either detected
paper end during
operation or the
printer was turned
on with no paper
loaded.
Paper with black
rear side is used
Parity Error A parity error during
data transfer via the
serial interface has
occurred.
Power Fail Internal software
error
Testmodes and Troubleshooting
Removing the error
Check:
whether the paper path is blocked by
an object.
whether the paper is damaged.
whether the tractors were properly
closed and locked into position.
whether the paper is subjected to
sufficient/insufficient tension.
Try and remove the error by turning
the printer off and then on again. Load
the default settings.
If this does not help, contact your
distributor.
Check:
if the correct replay signal
(e.g. X-ON/X-OFF) is set in the menu.
the interface cable
Check the handshake (DTR / Ready /
Buffer Mode / Block Mode)
is DTR=Ready switched on ?
Load paper.
Cut sheet not fully inserted.
The loaded paper was inserted too far
right of the mark and cannot be
detected by the paper end sensor.
Guide the paper with the white margin
over the light barrier if using black
sided salary forms etc.
Use the pap,dark feature in the test
menue
Examine the transfer protocols of the
printer and the computer and make
sure they are the same.
Check whether the cable length and
insulation of the interface cable
corresponds to the specifications.
To clear the error message, you must
switch of your printer.
Try and remove the error by turning
the printer off and then on again. Load
the default setting.
If this does not help, contact your
distributor (If the printer reports the
message "Program Error" after
optional extras or accessories have
been installed, please check whether
the installation was carried out
correctly).