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Dell PowerEdge VRTX Owner's Manual

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Dell PowerEdge M620 Systems (For Dell PowerEdge
VRTX Enclosure)
Owner's Manual
Regulatory Model: HHB
Regulatory Type: HHB003

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Troubleshooting

   Related Manuals for Dell PowerEdge VRTX

   Summary of Contents for Dell PowerEdge VRTX

  • Page 1

    Dell PowerEdge M620 Systems (For Dell PowerEdge VRTX Enclosure) Owner's Manual Regulatory Model: HHB Regulatory Type: HHB003...

  • Page 2

    CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. Trademarks used in this text: Dell , the Dell logo, Dell Boomi , Dell Precision , OptiPlex...

  • Page 3: Table Of Contents

    Contents 1 About Your System........................7 ................................7 Introduction ........................8 Front-Panel Features And Indicators ......................8 Using USB Diskette Or USB DVD/CD Drives ..............................8 Hard-Drive Features ..........................9 Other Information You May Need 2 Using The System Setup And Boot Manager...............11 ..........................

  • Page 4

    3 Installing Server Module Components.................. 25 .............................. 25 Recommended Tools ......................25 Installing And Removing A Server Module ..........................25 Removing A Server Module ..........................27 Installing A Server Module .......................27 Opening And Closing The Server Module ..........................27 Opening The Server Module ..........................28 Closing The Server Module ............................

  • Page 5

    .......................62 Troubleshooting The NVRAM Backup Battery 5 Using System Diagnostics....................... 63 ............................63 Dell Online Diagnostics ........................63 Dell Embedded System Diagnostics ..................63 When To Use The Embedded System Diagnostics ....................64 Running The Embedded System Diagnostics ..............64 Running Embedded System Diagnostics From An External Media ..........................

  • Page 6

    ............................142 Diagnostic Messages ..............................142 Alert Messages 9 Getting Help..........................143 ..............................143 Contacting Dell...

  • Page 7: About Your System

    This document provides information on the Dell PowerEdge M620 server module that is specifically configured for the PowerEdge VRTX enclosure, and can be identified by a label marked PCIe on the server module. NOTE: This server module is not supported on the Dell PowerEdge M1000e enclosure with the PowerEdge VRTX mezzanine card.

  • Page 8: Front-panel Features And Indicators

    DVD/CD drive, keyboard, or mouse. The USB drives can be used to configure the server module. NOTE: Your server module supports only Dell-branded USB 2.0 drives. Use the optional external drive storage tray to support the drive while in use.

  • Page 9: Other Information You May Need

    NOTE: The server module must have a hard drive or a hard-drive blank installed in each hard-drive bay. Figure 3. Hard-Drive Indicators 1. hard-drive activity indicator (green) 2. hard-drive status indicator (green and amber) NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status LED (on the right side) does not function and remains off.

  • Page 10

    NOTE: Always check for updates on dell.com/support/manuals and read the updates first because they often supersede information in other documents.

  • Page 11: Using The System Setup And Boot Manager

    Description <F2> Enters the System Setup. <F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 allows you to access utilities such as embedded system diagnostics. For more information, see the Dell LC2 documentation. <F11>...

  • Page 12: Entering System Setup

    NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, see dell.com/support. Entering System Setup Turn on or restart your system.

  • Page 13: System Setup Main Screen

    System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings.

  • Page 14: Memory Settings Screen

    Menu Item Description System Service Tag Displays the system Service Tag. System Manufacturer Displays the name of system manufacturer. System Manufacturer Displays the contact information of the system manufacturer. Contact Information Memory Settings Screen Menu Item Description System Memory Size Displays the amount of memory installed in the system.

  • Page 15: Sata Settings Screen

    Menu Item Description Virtualization Allows you enable or disable the additional hardware capabilities provided for virtualization. By Technology default, the Virtualization Technology option is set to Enabled. Adjacent Cache Line Allows you to optimize the system for applications that require high utilization of sequential Prefetch memory access.

  • Page 16: Boot Settings Screen

    Boot Settings Screen Menu Item Description Boot Mode Allows you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI.

  • Page 17: Serial Communications Screen

    NOTE: Use this option only for troubleshooting purposes. If one or more of the PCIe mezzanine card slots are disabled, an error message is displayed during system startup. For proper operation, make sure that the server module has two Dell PCIe mezzanine cards installed and both cards are set to Enabled.

  • Page 18: System Profile Settings Screen

    Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.

  • Page 19: System Security Screen

    BIOS updates, it is recommended to set this field to Limited. By default, the Local BIOS Update Support option is set to Unlocked. NOTE: BIOS updates using Dell Update Package is not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system.

  • Page 20: System And Setup Password Features

    Menu Item Description Asset Tag Displays the asset tag and allows you to modify it for security and tracking purposes. Keyboard NumLock Allows you to set whether the system boots with the NumLock enabled or disabled. By default the Keyboard NumLock is set to On. NOTE: This field does not apply to 84-key keyboards.

  • Page 21: Using Your System Password To Secure Your System

    In the System Security screen, verify that Password Status is Unlocked. Select System Password , enter your system password, and press <Enter> or <Tab>. Use the following guidelines to assign the system password: – A password can have up to 32 characters. –...

  • Page 22: Operating With A Setup Password Enabled

    Select System Password, alter or delete the existing system password and press <Enter> or <Tab>. Select Setup Password, alter or delete the existing setup password and press <Enter> or <Tab>. NOTE: If you change the System and/or Setup password a message prompts you to re-enter the new password.

  • Page 23: Boot Manager Screen

    Displays a list of the drivers installed on the system and their health status. Launch System Setup Enables you to access the System Setup. System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. UEFI Boot Menu...

  • Page 24: Idrac Settings Utility

    Enable a LAN Platform Event Trap (PET) destination • Attach or detach the Virtual Media devices For more information on using iDRAC7, see the iDRAC7 User's Guide, at dell.com/supoort/manuals. Entering The iDRAC Settings Utility Turn on or restart the managed system.

  • Page 25: Installing Server Module Components

    Wrist grounding strap Installing And Removing A Server Module NOTE: Server modules that are specifically configured for the PowerEdge VRTX enclosure, can be identified by a label marked PCIe on the server module. NOTE: Ensure that you have downloaded the latest BIOS on the server module(s) from dell.com/support.

  • Page 26

    Figure 4. Removing and Installing the I/O Connector Cover 1. I/O connector cover Figure 5. Removing and Installing a Server Module...

  • Page 27: Installing A Server Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 28: Closing The Server Module

    Figure 6. Opening and Closing the Server Module 1. I/O connector cover 2. server module cover 3. release button 4. cover alignment pins and notches Closing The Server Module Ensure that no tools or parts are left inside the server module. Align the notches in the edges of the chassis with the cover alignment pins on the inner sides of the cover.

  • Page 29: Inside The Server Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 30: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 31

    Memory bus operating frequency can be 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s depending on: • DIMM type (UDIMM, RDIMM, or LRDIMM) • DIMM configuration (number of ranks) • maximum frequency of the DIMMs • number of DIMMs populated per channel •...

  • Page 32: General Memory Module Installation Guidelines

    Figure 9. Memory Socket Locations Memory channels are organized as follows: Processor 1 channel 0: memory sockets A2, A6, and A10 channel 1: memory sockets A1, A5, and A9 channel 2: memory sockets A4, A8, and A12 channel 3: memory sockets A3, A7, and A11 Processor 2 channel 0: memory sockets B2, B6, and B10 channel 1: memory sockets B1, B5, and B9...

  • Page 33: Mode-specific Guidelines

    • Up to three LRDIMMs can be populated regardless of rank count. • Up to two quad-rank RDIMMs and up to three dual- or single-rank RDIMMs can be populated per channel. When a quad-rank RDIMM is populated in the first slot with white release levers, the third DIMM slot in the channel with green release levers cannot be populated.

  • Page 34: Sample Memory Configurations

    Advanced ECC (Lockstep) Advanced ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs. This protects against single DRAM chip failures during normal operation. Memory installation guidelines: • Memory modules must be identical in size, speed, and technology. •...

  • Page 35

    Table 2. Memory Configurations – Single Processor System Capacity DIMM Size (in Number of Organization and DIMM Slot Population (in GB) DIMMs Speed 1R x8, 1333 MT/s 1R x8, 1600 MT/s 1R x8, 1333 MT/s A1, A3 1R x8, 1600 MT/s 1R x8, 1333 MT/s A1, A2, A3, A4 1R x8, 1600 MT/s...

  • Page 36

    Table 3. Memory Configurations – Two Processors System Capacity (in DIMM Size (in Number of Organization and DIMM Slot Population DIMMs Speed 1R x8, 1333 MT/s A1, A2, A3, A4, B1, B2, B3, B4 1R x8, 1600 MT/s 1R x8, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8 2R x8, 1333 MT/s...

  • Page 37: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 38: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 39: Pcie Mezzanine Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 40: Installing A Pcie Mezzanine Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 41: Management Riser Card

    Close the server module. Install the server module in the enclosure. Management Riser Card The management riser card provides two SD card slots and a USB interface dedicated for the embedded hypervisor. This card offers the following features: • Internal Dual SD interface — maintains a mirrored configuration using SD cards in both slots and provides redundancy.

  • Page 42: Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 43: Sd Vflash Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 44: Installing The Network Daughter Card/lom Riser Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 45: Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 46

    Figure 16. Installing and Removing a Heat Sink 1. screws (4) 2. heat sink Use a clean, lint-free cloth to remove any thermal grease from the surface of the processor shield. CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.

  • Page 47

    Figure 17. Processor Shield Opening and Closing Lever Sequence 1. OPEN 1st label 4. close first lever 2. open first lever 5. CLOSE 1st label 3. processor Hold the tab on the processor shield and rotate it upward and out of the way. 10.

  • Page 48

    Figure 18. Installing and Removing a Processor 1. socket-release lever 2 6. socket-release lever 1 2. pin-1 corner of processor 7. pin-1 corner on system board 3. tabs (2) 8. processor 4. processor shield 5. socket protective cap...

  • Page 49: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 50: Hard Drives

    b) Place the heat sink onto the processor. c) Tighten the four screws to secure the heat sink to the server module board. NOTE: Do not over-tighten the heat sink retention screws when installing the heat sink. To prevent over- tightening, tighten the retention screw until resistance is felt, and stop once the screw is seated.

  • Page 51: Installing A Hard Drive/ssd

    Figure 19. Removing and Installing a Hard Drive/SSD 1. release button 2. hard drive/SSD 3. hard-drive/SSD connector (on backplane) 4. hard-drive/SSD carrier handle Installing A Hard Drive/SSD CAUTION: When a replacement hot-swappable hard drive/SSD is installed and the server module is powered on, the drive automatically begins to rebuild.

  • Page 52: Configuring The Boot Drive

    If you need to power off the server module to service a hard drive, wait 30 seconds after the server module’s power indicator turns off before removing the hard drive. Otherwise, the hard drive may not be recognized after it is reinstalled and the server module is powered on again.

  • Page 53: Hard-drive/ssd Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 54: Installing The Hard-drive/ssd Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 55: Installing The System Board

    Figure 22. Removing and Installing the System Board 1. I/O connector cover 4. tabs on system chassis 2. retention latch 5. slots in system board tray 3. system board Installing The System Board Transfer the following components to the new system board: –...

  • Page 56: Nvram Backup Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 57: Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 58: Installing The Storage Controller Card

    Figure 24. Removing and Installing the Storage Controller Card 1. storage controller card 2. screws (2) 3. tab 4. connector Installing The Storage Controller Card Holding by its edges, position the storage controller card so that the card-connector aligns with the system board connector.

  • Page 59: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 60: Troubleshooting Hard Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: Troubleshooting An Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: Troubleshooting The Nvram Backup Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 63: Using System Diagnostics

    Dell Online Diagnostics Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and network interface cards (NICs).

  • Page 64: Running The Embedded System Diagnostics

    As the system boots, press <F11>. Use the up and down arrow keys to select System Utilities → Launch Dell Diagnostics . The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices.

  • Page 65: Jumpers And Connectors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 66: System Board Connectors

    System Board Connectors Figure 25. System Board Connectors Table 5. System Board Connectors Item Connector Description BATTERY Connector for the 3.0 V coin cell battery CPU2 Processor socket 2 B3, B7, B11, B4, B8, B12 Memory module sockets (for processor 2) A1, A5, A9, A2, A6, A10 Memory module sockets (for processor 1) CPU1...

  • Page 67: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 69: Technical Specifications

    Technical Specifications Processor Processor type One or two Intel Xeon processor E5-2600 product family Memory Architecture 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s DDR3 and LV-DDR3 DIMMs Memory module sockets Twenty-four 240-pin Memory module capacities RDIMMs 2 GB (single-rank), 4 GB (single- and dual-rank), 8 GB (dual-rank), 16 GB (dual-rank), and 32 GB (quad-rank) UDIMMs 2 GB (single-rank) and 4 GB (dual-rank)

  • Page 70

    CR 2032 3.0 V Lithium coin cell Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Storage temperature –40 °C to 65 °C (–40 °F to 149 °F) with a maximum temperature gradation of 20 °C per hour.

  • Page 71

    Dell PowerEdge RAID Controller (PERC) H710/H710P cards (in dual-processor configurations) • When populating the server module slots in the PowerEdge VRTX enclosure with only PowerEdge M620 server modules: – Install only 97 mm wide heat sink(s). – Dual-processor server modules with PERC H310 cards cannot be mixed with single-processor server modules.

  • Page 73: System Messages

    System Messages LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. Viewing LCD Messages If a system error occurs, the LCD screen will turn amber.

  • Page 74

    Error Code Message Information name > current is outside of the optimum range. Details System board < Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help.

  • Page 75

    Error Code Message Information name > current is outside of range. LCD Message System board < name > current is outside of the optimum range. Details System board < Action 1. Review system power policy. 2. Check system logs for power related failures. 3.

  • Page 76

    Error Code Message Information AMP0309 name > current is greater than the upper critical Message Disk drive bay < threshold. name > current is outside of range. LCD Message Disk drive bay < name > current is outside of the optimum range. Details Disk drive bay <...

  • Page 77

    Error Code Message Information AMP0314 Message System level current is greater than the upper warning threshold. Details System level current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3.

  • Page 78

    Error Code Message Information Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0320 Message Chassis power level current is greater than the upper warning threshold.

  • Page 79

    Error Code Message Information ASR0001 Message The watchdog timer reset the system. Details The operating system or an application failed to communicate within the time-out period. The system was reset. Action Check the operating system, application, hardware, and system event log for exception events.

  • Page 80

    Error Code Message Information Details The operating system or an application failed to communicate within the time-out period. The system was shutdown. Action Check the operating system, application, hardware, and system event log for exception events. ASR0103 Message The OS watchdog timer powered down the system. Details The operating system or an application failed to communicate within the time-out period.

  • Page 81

    Error Code Message Information Details The system board battery is either missing, bad, or unable to charge due to thermal issues. Action Check system fans. Replace the system board battery. BAT0002 Message The system board battery has failed. LCD Message The system board battery has failed.

  • Page 82

    Error Code Message Information bay > is absent. Check battery. LCD Message Battery for disk drive bay < Details Verify the cable connection between the storage battery and the controller. Action Verify the storage battery installation. BAT0015 name > battery is low. Message The <...

  • Page 83

    Error Code Message Information number > has a thermal trip. Check CPU heat sink. LCD Message CPU < Details The processor temperature increased beyond the operational range. Action Review logs for fan failures, replace failed fans. If no fan failures are detected, check inlet temperature (if available) and reinstall processor heat-sink.

  • Page 84

    Error Code Message Information Action 1. Turn system off and remove input power for one minute. Reapply input power and turn system on. 2. Make sure the processor is seated correctly. 3. If the issue persists, see Getting Help. CPU0008 number >...

  • Page 85

    Error Code Message Information number > temperature is outside of range. Check fans. LCD Message CPU < Details System performance may be degraded. Action Check system operating environment, fans, and heat-sinks. CPU0104 number > temperature is outside of range. Message CPU <...

  • Page 86

    Error Code Message Information damage to the processor or other electronic components in side the system. Action 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor is seated correctly. 4.

  • Page 87

    Error Code Message Information 4. If the issue persists, see Getting Help. CPU0701 number > protocol error detected. Message CPU < number > protocol error detected. Power cycle system. LCD Message CPU < Details System event log and operating system logs may indicate that the exception is external to the processor.

  • Page 88

    Error Code Message Information CPU0704 number > machine check error detected. Message CPU < LCD Message CPU < number > machine check error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. Action 1.

  • Page 89

    Error Code Message Information Action 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor is seated correctly. 4. If the issue persists, see Getting Help. CPU0804 number >...

  • Page 90

    Error Code Message Information Details System performance may be degraded or the system may fail to operate. Action If removal was unintended, check presence and reinstall. HWC1001 name > is absent. Message The < name > is absent. Check hardware. LCD Message The <...

  • Page 91

    Error Code Message Information Action If removal was unintended, check presence, then reinstall or reconnect. HWC2006 name > is not installed correctly. Message The < name > is not installed correctly. Check connection. LCD Message The < Details The device may be necessary for proper operation. System functionality may be degraded.

  • Page 92

    Error Code Message Information HWC4000 Message A hardware incompatibility detected between BMC/iDRAC firmware and CPU. LCD Message Incompatibility between BMC/iDRAC firmware and CPU. Update firmware. Details A hardware incompatibility was detected between BMC/iDRAC firmware and Processor(s). An iDRAC or BMC firmware update is needed.

  • Page 93

    Error Code Message Information Action Check chassis fabric type in CMC GUI and compare to the type of IOM or PCIe mezzanine card. HWC5004 name >. Message A link tuning failure detected on < Details CMC has old firmware. After updating the firmware the CMC will recognize the device.

  • Page 94

    Error Code Message Information Details The IOM module performance may be impacted. Action If the issue persists, see Getting Help. HWC6000 name > controller is offline. Message The < Details Information and status from the controller is unavailable. Action Remove and reapply input power. If the issue persists, see Getting Help.

  • Page 95

    Error Code Message Information Action Review System Log or front panel for additional information. HWC7008 number > health changed to a warning state from more Message Server < number > health changed to a critical state from severe state. Server < a non-recoverable state.

  • Page 96

    Error Code Message Information MEM0002 Message Parity memory errors detected on a memory device at location location >. < Details The memory is operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help.

  • Page 97

    Error Code Message Information MEM0010 location > is over heating. Message Memory device at location < LCD Message Memory device < location > is over heating. Check fans. Details System performance is degraded. Action If unexpected, review system logs for power or thermal exceptions. MEM0022 location >...

  • Page 98

    Error Code Message Information MEM1012 location > is in a degraded state. Message Memory device at location < Details The memory may not be operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help.

  • Page 99

    Error Code Message Information Action Review system logs for memory exceptions. reinstall memory at location > location < MEM1214 Message Memory redundancy is degraded. Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help.

  • Page 100

    Error Code Message Information Action Review system event log for platform events capable of shutting the system down. OSE0005 Message Agent is not responding. Details Graceful shutdown request to an agent via the BMC did not occur due to a system hardware or software exception. Action Review operating system logs and system video for additional information.

  • Page 101

    Error Code Message Information PCI1302 Message A bus time-out was detected on a component at bus bus >device< device >function < func >. < Details System performance may be degraded. The device has failed to respond to a transaction. Action Cycle input power, update component drivers, if device is removable, reinstall the device.

  • Page 102

    Error Code Message Information Action Cycle input power, update component drivers, if device is removable reinstall the device at the next scheduled service time. PCI1316 Message A bus uncorrectable error was detected on a component at bus bus >device< device >function < func >. <...

  • Page 103

    Error Code Message Information PCI1344 Message An I/O channel check error was detected. LCD Message An I/O channel check error was detected. Power cycle system. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1346 number >.

  • Page 104

    Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1360 number >. Message A bus fatal error was detected on a component at slot < number >. Re-seat PCI card. LCD Message Bus fatal error on slot <...

  • Page 105

    Error Code Message Information Details Either the BIOS, BMC/iDRAC, LOM, or NIC firmware is out of date and does not support FlexAddress. Action Update BIOS, BMC/iDRAC, LOM, and PCIe mezzanine card firmware. If the issue persists, see Getting Help. PCI3004 number >...

  • Page 106

    Error Code Message Information Action Cycle input power, update component drivers, remove and reinstall the device at the next scheduled service time. PDR0001 number >. Message Fault detected on drive < number >. Check drive. LCD Message Fault detected on drive < Details The controller detected a failure on the disk and has taken the disk offline.

  • Page 107

    Error Code Message Information Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, Getting Help. PDR1024 number > in disk drive bay < bay >. Message Drive mismatch detected for drive < number >...

  • Page 108

    Error Code Message Information PST0132 Message CMOS failed. LCD Message CMOS failed. Power cycle system. Details System BIOS detected a failure with CMOS memory during system POST. Action Check system event log for CMOS battery exceptions. Remove and reapply input power. If the issue persists, see Getting Help.

  • Page 109

    Error Code Message Information Details System BIOS detected a parity error during post. Action Remove and reapply input power. If the issue persists, see Getting Help. PST0138 Message SuperIO failed. LCD Message SuperIO failure. Power cycle system. Details System BIOS detected a failure with the SIO. Action Remove and reapply input power.

  • Page 110

    Error Code Message Information PST0143 Message Intel Trusted Execution Technology (TXT) fatal error. LCD Message Intel Trusted Execution Technology (TXT) fatal error. Details TXT boot failed. This could be related to memory errors or an error with the system TXT configuration. A socketed TPM module may have been removed.

  • Page 111

    Error Code Message Information LCD Message Incorrect memory configuration. Review User Guide. Details System BIOS detected an invalid memory population. Action Reinstall memory to match supported memory configuration. PST0254 Message General failure after video. LCD Message General failure after video. Check screen message. Details System BIOS detected a functional or configuration issue during system POST.

  • Page 112

    Error Code Message Information PSU0004 number > is outside of the Message The power input for power supply < allowable range. number > is outside of range. Check PSU LCD Message Power input for PSU < cables. Details The operating requirements for the power supply may be found in this manual or on the power supply itself.

  • Page 113

    Error Code Message Information number > is absent. Check PSU. LCD Message PSU < Details The supply has been removed or has failed. Action 1. Remove and reinstall the power supply. 2. Check cables and subsystem components in the system for damage.

  • Page 114

    Error Code Message Information Details The current power operational mode is non-redundant because of a power supply exception, a power supply inventory change, or a system power inventory change. Action Check the event log for power supply failures. Review system configuration and power consumption.

  • Page 115

    Error Code Message Information Action If unintended, review system configuration changes and power policy. PWR1006 Message The system halted because system power exceeds capacity. LCD Message System power demand exceeds capacity. System halted. Details The system halted because system power exceeds capacity. Action Review system configuration, upgrade power supplies or reduce system power consumption.

  • Page 116

    Error Code Message Information RFM1006 name > is offline. Message Removable Flash Media < Details At boot, the Card Identification (CID) signature of the card is different from the Non-volatile (NV) storage value or the card is the destination of a copy operation that is in-progress. Action If unintended, reinstall the flash media.

  • Page 117

    Error Code Message Information RFM1024 Message Removable Flash Media is offline. Details At boot, the Card Identification (CID) signature of the card is different from the Non-volatile (NV) storage value or the card is the destination of a copy operation that is in-progress. Action If unintended, reinstall the flash media.

  • Page 118

    Error Code Message Information RFM1205 Message Internal Dual SD Module is not redundant. Insufficient resources to maintain normal operations. LCD Message Internal Dual SD Module is not redundant. Insufficient resources. Check SD Card. Details The current operating configuration cannot maintain redundancy. The unit may operate in a degraded state.

  • Page 119

    Error Code Message Information SEC0001 Message The drive bay is open. Details The drive bay is open. A drive may be added or removed. System performance may be degraded. Action Close the drive bay. Check system logs. SEC0002 Message The I/O card area is open. Details The I/O card area is open.

  • Page 120

    Error Code Message Information SEC0033 Message The chassis is open while the power is off. LCD Message Intrusion detected. Check chassis cover. Details The chassis was opened while the power was off. System security may have been comprised. Action Close the chassis and verify hardware inventory. Check system logs. SEC0040 Message A critical stop occurred during OS load.

  • Page 121

    Error Code Message Information Action Check system hardware inventory and software configuration. SEC0600 Message A secure mode violation detected. Details This may apply to a physical or remote access attempt. Action Check system logs for intrusion attempts, and ensure strong password policies.

  • Page 122

    Error Code Message Information Action If unintended, re-enable logging. SEL0006 Message All event logging is disabled. Details This message is displayed when all event logging has been disabled by the user. Action If unintended, re-enable logging. SEL0008 Message Log is full. Details When the event log is full, additional events are not written to the log.

  • Page 123

    Error Code Message Information a platform event (such as power down, cycle, interrupt, and send alert). Action Review platform event configuration. SEL1211 Message The time-stamp clock could not be synchronized. Details The time stamp on system event log events may not correlate to the system time.

  • Page 124

    Error Code Message Information Details An action or failure has taken place that breaks CMC redundancy. Action Check the CMC network cables and network connections. Check that CMC firmware versions match. SEL1502 Message Chassis management controller (CMC) redundancy is degraded. Details An action or failure has taken place that breaks CMC redundancy.

  • Page 125

    Error Code Message Information SWC4004 Message A firmware or software incompatibility detected between iDRAC in number > and CMC. slot < Details FlexAddress is not implemented in one of the versions of firmware. Action Check the firmware versions of iDRAC and CMC. Update with the latest version.

  • Page 126

    Error Code Message Information name > temperature is outside of range. LCD Message System board < Details Ambient air temperature is too warm or one or more fans may have failed. name > temperature is outside of the optimum Action The system board <...

  • Page 127

    Error Code Message Information Details Ambient air temperature is too warm or one or more fans may have failed. name > temperature is outside of the optimum Action The system board < range. Check Fans. TMP0109 number > temperature is greater than the upper Message The memory module <...

  • Page 128

    Error Code Message Information Action Check the system operating environment and review event log for fan failures. TMP0115 name > temperature is greater than the upper critical threshold. Message The < name > temperature is outside of range. Check Fans LCD Message The <...

  • Page 129

    Error Code Message Information name > temperature is outside of range. Check Fans. LCD Message System inlet < Details Ambient air temperature is too warm or one or more fans may have failed. Action Check the system operating environment and review event log for fan failures.

  • Page 130

    Error Code Message Information TMP0130 Message The control panel temperature is less than the lower warning threshold. LCD Message Control panel temperature is outside of range. Details Ambient air temperature is too cool. Action Check the system operating environment. TMP0132 Message The control panel temperature is greater than the upper warning threshold.

  • Page 131

    Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Remove the processor module. Inspect processor socket for bent pins.

  • Page 132

    Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Remove the processor module. Inspect processor socket for bent pins.

  • Page 133

    Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.

  • Page 134

    Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.

  • Page 135

    Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.

  • Page 136

    Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.

  • Page 137

    Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.

  • Page 138

    Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help.

  • Page 139

    Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help.

  • Page 140

    Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help.

  • Page 141

    Error Code Message Information 2. Re-seat the PCIe mezzanine card. 3. If the issue persists, see Getting Help. VLT0232 number > < name > voltage is greater than Message The PCIe mezzanine card < the upper warning threshold. Details System hardware detected an over voltage or under voltage condition.

  • Page 142: Warning Messages

    Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).

  • Page 143: Getting Help

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Visit dell.com/support.

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