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Examples of poor print
quality
ABCDEFGH
abcdefghijk
A B C D
a b c d e
0 1 2 3 4
Grey background
Ghosting
ABCDEFGH
abcdefghijk
A B C D
a b c d e
0 1 2 3 4
Toner specks
Recommendation
Make sure that you use paper that meets our specifications.
uu Acceptable paper and other print media uu page 19
Check the machine's environment. Conditions such as high
temperatures and high humidity can increase the amount of
background shading.
uu Product Safety Guide: Choose a safe location for your product
Put in a new toner cartridge.
uu Replacing the toner cartridge uu page 41
Put in a new drum unit.
uu Replacing the drum unit uu page 47
Make sure that you use paper that meets our specifications. Rough-
surfaced paper or thick paper may cause this problem.
uu Acceptable paper and other print media uu page 19
Make sure that you choose the appropriate media type in the printer
driver or in the machine's Paper Type menu setting.
uu Paper Type uu page 17
uu Software User's Guide: Printing (for Windows
uu Software User's Guide: Printing and Faxing (for Macintosh)
Choose Reduce Ghosting mode in the printer driver.
uu Software User's Guide: Printing (for Windows
uu Software User's Guide: Printing and Faxing (for Macintosh)
Put in a new drum unit.
uu Replacing the drum unit uu page 47
Put in a new toner cartridge.
uu Replacing the toner cartridge uu page 41
The fuser unit may be contaminated.
Call Brother customer service for support.
Make sure that you use paper that meets our specifications. Rough-
surfaced paper may cause the problem.
uu Acceptable paper and other print media uu page 19
Clean the corona wire on the drum unit.
uu Cleaning the corona wire uu page 54
The drum unit may be damaged. Put in a new drum unit.
uu Replacing the drum unit uu page 47
The fuser unit may be contaminated.
Call Brother customer service for support.
Troubleshooting
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