Table of Contents
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For a more complete listing of errors and possible solutions, please see the User Guide or
connection manager online Help.
Problem/Error
The device has no power—
the
led indicator is off.
no service is available—
the
led indicator is off).
troubLeshooting
Solution
ensure the following:
Â
The device is properly inserted.
Â
The computer is turned on and not in standby
mode (Windows) or sleep mode (mac).
Try the following:
Â
reorient your computer.
Â
If you are inside a building or near a structure
that may be blocking the signal, change the
position or location of your computer.
Â
connect an external antenna.
Â
contact Telstra regarding the status of the
network or your account.
Power and data leds
8
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