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Summary of Contents for Sierra Wireless USB Modem
- Page 1 Sierra Wireless USB Modem User Guide 2131232 Rev 1.0...
- Page 3 Do not operate the Sierra Wireless modem in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the Sierra Wireless modem MUST BE POWERED OFF. When operating, the Sierra Wireless modem can transmit signals that could interfere with various onboard systems. Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. Sierra Wireless modems may be used at this time. The driver or operator of any vehicle should not operate the Sierra Wireless modem while in control of a vehicle. Doing so will detract from the driver or operatorʹs control and operation of that vehicle. In some states and provinces, operating such ...
- Page 4 Sierra Wireless USB Modem User Guide REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY. Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its affiliates aggregate liability arising under or in connection with the Sierra Wireless product, regardless of the number of events, occurrences, or claims giving rise to liability, be in excess of the price paid by the purchaser for the Sierra Wireless product. Patents Portions of this product may be covered by some or all of the following US patents: 5,515,013 5,629,960 5,845,216 5,847,553 5,878,234 5,890,057 5,929,815 6,169,884 6,191,741 6,199,168 6,339,405 6,359,591 6,400,336 6,516,204 6,561,851 6,643,501 6,653,979 6,697,030 6,785,830...
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Page 5: Contact Information
Other trademarks are the property of the respective owners. Contact Information Sales Desk: Phone: 1-604-232-1488 Hours: 8:00 to 5:00 Pacific Time sales@sierrawireless.com E-mail: Post: Sierra Wireless 13811 Wireless Way Richmond, BC Canada V6V 3A4 Fax: 1-604-231-1109 www.sierrawireless.com Web: Consult our Web site for up‐to‐date product descriptions, documentation, application notes, firmware upgrades, trouble‐ shooting tips, and press releases: www.sierrawireless.com Revision History Revision Release Changes number date Sept. - Page 6 Sierra Wireless USB Modem User Guide 2131232...
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Page 7: Table Of Contents
Contents Introducing the Sierra Wireless USB Modem ......9 About the USB modems ..........9 Services supported . - Page 8 Reinstalling the software (Windows) ....... . . 27 Care and Maintenance of Your USB Modem ......29 Technical Specifications .
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Page 9: Introducing The Sierra Wireless Usb Modem
1: Introducing the Sierra Wireless USB Modem • Services supported • Your account and coverage area About the USB modems • Modem software • Frequency band Sierra Wireless USB wireless modems enable you to connect to support the Internet, send and receive email, connect to a corporate network or virtual private network (VPN), or view streaming video, without the need for a cable. The USB modems connect to a Type A USB port on your computer. The modems are TRU‐Install enabled. All the required software is on the modem. When you set up your modem, the software is installed on your computer. You do not need an installation CD. The modems have a built‐in antenna and may have a slot that ... -
Page 10: Your Account And Coverage Area
Sierra Wireless USB Modem User Guide • Universal Mobile Telecommunications System (UMTS)— 384 kbps (kilobits per second) • Enhanced Data rates for GSM Evolution (EDGE)— 236 kbps • General Packet Radio Service (GPRS)—56 kbps GPRS and EDGE are second generation (2G) data services. UMTS, HSDPA/HSUPA, and HSPA+ are 3G data services. When establishing a connection, your modem uses the fastest available service. If, for example, you are using the modem in an area that has EDGE service but not UMTS or HSDPA/ HSUPA service, the modem connects using EDGE service. Once the connection is established, you have access to all Internet services. Your account and coverage area You must have an account with a GSM service provider to use Note: If you purchased the the modem. To use the modem’s 3G capability, your account modem from a GSM service must be with a service provider that offers HSPA, HSPA+ or ... -
Page 11: Modem Software
Introducing the Sierra Wireless USB Modem Modem software The modem comes with connection management software. Depending on your carrier, it may come with carrier‐specific software or the following software made by Sierra Wireless: ® • Sierra Wireless Watcher for Windows or 3G Watcher for ® . Use this software to manage the modem and monitor your connections. • Driver software that forms the interface between the modem and your Windows operating system For information on Watcher features and using Watcher, see “Connection management software” on page 24. Frequency band support Frequency bands supported by the modem: Technology Bands Location 850 MHz (cellular band) North America 900 MHz (EGSM band) - Page 12 Sierra Wireless USB Modem User Guide 2131232...
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Page 13: Getting Started
2: Getting Started Follow the instructions in this chapter to set up and start using your modem. To use your modem, you’ll need: • An account with a service provider Note: Keep a written record in a secure place of the account • A SIM card (supplied by the service provider) information that your service • A profile, which may be: provider gives you. · Already stored on your modem when you purchase it · Set up automatically · Selected from a drop‐down list · Created manually Overview of installation steps Check the system requirements. -
Page 14: Inserting The Sim Card
If there is no SIM tray: Gently push the SIM card into the slot until the card will not go in any further. When it is properly inserted, the outer edge of the SIM card is in line with the edge of the housing. Figure 2-1: Inserting the SIM card into a USB modem If there is a SIM tray: Gently slide open the SIM card tray, but do not remove it entirely. Depending on your model, some modems may have only one slot or the SIM slot may be on the side of the modem. -
Page 15: Insert The Modem Into The Computer
Getting Started Place the SIM card on the tray, as shown in the following illustration. Close the SIM tray. Note: For instructions on removing the SIM card, see page 23. Insert the modem into the computer Gently insert the modem into the USB slot. Note: To ensure FCC RF exposure limits, ensure that there is at least 1 cm (0.4 inches) between you and the modem. -
Page 16: Installing The Software
Sierra Wireless USB Modem User Guide Note: Do not forcefully insert the Note: Do not insert the modem or the USB extension cable into a modem as you may damage USB hub or, if your keyboard is separate from your notebook connector pins. -
Page 17: Mac Os X
Getting Started Connect to the network To use your account (and connect to your service provider’s network), you need to have at least one profile set up on your modem. Depending on how your modem is configured, the profile may already be set up or you may need to create one. Scenario Required action Click Connect Watcher automatically detects or creates a default profile. Click Yes, then..Watcher prompts you to create a data profile. Click OK to accept that profile (or choose •... -
Page 18: Attach The Modem To The Lanyard
Sierra Wireless USB Modem User Guide Connect to the network Once the software is successfully installed, the modem is ready to use. Connect Click the button to connect to the network. Attach the modem to the lanyard To keep everything together, thread the lanyard through the cap and the modem, as shown in the illustrations. ➊ ➋ ➌ ➍ You can also attach the lanyard to the cap. ➊ ➋ 2131232... -
Page 19: Using Your Usb Modem
3: Using your USB Modem • USB modem LED operation • Using the microSD card (some models only) • Using the extension cable and clip USB modem features • Connection management USB modems have a USB connector and slots for a SIM card software and a microSD external storage card. LEDs on the front of the modem provide status information. Power LED Data LED SIM card slot... -
Page 20: Led Operation
Sierra Wireless USB Modem User Guide LED operation The USB modem has two LEDs that show the current status of the modem. State Indicates Power Indicates one of the following states: • The modem is not inserted in the computer. • The computer is off or in “suspend and resume” mode. •... -
Page 21: Using The Microsd Card (Some Models Only)
Using your USB Modem Using the microSD card (some models only) Some Sierra Wireless modems can accommodate a microSD external storage card. To use a microSD card: If there is a non‐functional microSD card in the lower slot: Press it in and then release it. Gently remove the non‐functional microSD card. Insert the microSD card into the lower slot at the end of the modem, as shown in the illustration. SIM card slot microSD card slot Or if the microSD slot is on the side of the modem: Insert the modem into the computer. If the computer does not have Watcher installed, you may be given the option to install it. If you do not want to install Watcher, cancel the installation. You can use the microSD card without having Watcher installed. The microSD card appears as a USB memory drive. You can copy, paste, and drag files to and from it the same way as you can with any other external drive. Rev 1.0 Sep. 09... -
Page 22: Removing The Microsd Card
Sierra Wireless USB Modem User Guide Removing the microSD card To remove the microSD card: If the microSD slot is in the end of the modem: Remove the cap. Push the microSD card in and then release it. Gently pull the microSD card out. If the microSD slot is on the side of the modem: Open the flap on the side of the modem. Push the microSD card in and then release it. 2131232... -
Page 23: Removing The Sim Card
Using your USB Modem Gently pull the microSD card out. Removing the SIM card To remove the SIM card from the modem, push the SIM card in and then release it. See Figure 3‐1. Figure 3-1: Removing the SIM card from a USB modem Using the extension cable and clip Some USB modems may come with an extension cable and clip. The clip fits on the top of your notebook computer and holds your modem. Note: To meet FCC (regulatory) requirements, use only the supplied extension cable and notebook computer clip;... -
Page 24: Connection Management Software
Your modem comes with Sierra Wireless Watcher, Watcher for Mac, or other connection management software, depending on your carrier. Note: Sierra Wireless Watcher and Watcher for Mac are compatible with earlier Sierra Wireless modems. You can set Watcher to automatically check for updates. For more information, see the Watcher Help (select Help > Help topics). -
Page 25: Launching Watcher
Using your USB Modem • Enable or disable SIM security that prevents others from using your SIM card if it is lost or stolen • Set options related to notifications and the 3G Watcher window • Create or modify an account profile You do not need to run Watcher when you use the modem, but Watcher does provide useful status information. Launching Watcher Unless this feature has been disabled, Watcher launches automatically anytime you insert the modem. You can also launch Watcher by: Windows • • Double-clicking the Clicking the Watcher icon desktop shortcut , or in the dock, or Selecting Start > Navigating to the Applications •... -
Page 26: Frequency Band And Network Selection
Sierra Wireless USB Modem User Guide Startup On exit Under , select the field, and from the drop‐ Enable Airplane Mode down list, select . Click Frequency band and network selection 3G Watcher has two options that affect your ability to obtain GPRS, EDGE, UMTS, HSDPA/HSUPA or HSPA+ service: • The frequency band you want to use • The network you want to use, if you are within the coverage area of more than one network Note: Your service provide may not permit manual network selection. -
Page 27: Reinstalling The Software (Windows)
Using your USB Modem Network selection To change your network selection mode: Windows From the main window, Select 3G Watcher > Tools > Options > select Preferences > Network. Network > Network Select an option in the Selection Mode Network Selection Mode field. Select an option from the Network Selection Mode drop-down list. - Page 28 Sierra Wireless USB Modem User Guide 2131232...
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Page 29: Care And Maintenance Of Your Usb Modem
4: Care and Maintenance of Your USB Modem As with any electronic device, the modem must be handled with care to ensure reliable operation. Follow these guidelines when you use and store your modem: • Do not apply adhesive labels to the SIM card. This may cause it to jam inside the slot, or prevent it from being inserted properly. • When not installed in your computer, store the modem and SIM card in a safe place. • USB‐connected modems should fit easily into your computer’s USB port. Forcing the modem into the port may damage the connector pins. • Protect the modem from liquids, dust, and excessive heat. (See the “Environmental specifications” on page 32 for maximum tolerances.) Rev 1.0 Sep. 09... - Page 30 Sierra Wireless USB Modem User Guide 2131232...
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Page 31: Technical Specifications
5: Technical Specifications Radio frequency and electrical specifications Table 5-1: Radio frequency and electrical specifications Compliance GSM Release 6 Transmit GSM 1900 (PCS): 1850 – 1910 MHz GSM 1800 (DCS):1710 – 1785 MHz EGSM 900: 880 – 915 MHz GSM 850: 824 – 849 MHz WCDMA 2100 (Band I): 1920 –... -
Page 32: Environmental Specifications
Sierra Wireless USB Modem User Guide Environmental specifications Operating 0°C to 50°C (32°F to 122°F) temperature Storage -20°C to +85°C (-4°F to +185°F) temperature Humidity 85%, non-condensing Vibration Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually perpendicular axes. -
Page 33: Regulatory And Safety Information
6: Regulatory and Safety Information Notice Because of the nature of wireless communications, trans‐ mission and reception of data can never be guaranteed. Data may be delayed, corrupted (that is, have errors), or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well‐constructed network, the Sierra Wireless modem should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property. Sierra Wireless and its affiliates accept no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless modem, or for failure of the Sierra Wireless modem to transmit or receive such data. Safety and hazards The modem MUST BE POWERED OFF in all areas that may be susceptible to radio interference, in particular: • Prohibited areas Obey all signs and notices and follow all rules and regula‐ tions. Power off the modem when instructed to do so or when you suspect that it may cause interference or danger. • In areas where blasting is in progress • Where explosive atmospheres may be present Areas with a potentially explosive atmosphere are not always clearly marked. Such areas include gas stations, fuel depots, chemical transfer or storage facilities, areas where blasting is in progress, areas where the air contains chemicals or particles such as grain, dust, or metal pow‐ ders, and any other area where you would normally be advised to turn off your cellular phone or vehicle engine. -
Page 34: Regulatory Information For North America
Sierra Wireless USB Modem User Guide In addition to Federal Aviation Authority (FAA) require‐ ments, many airline regulations state that you must sus‐ pend wireless operations before boarding an aircraft. The modem is capable of transmitting signals that could inter‐ fere with various onboard systems and controls. Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, legal action, or both. Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. The modem may be used normally at this time. • While operating a vehicle The driver or operator of any vehicle should not use a wireless data device while in control of a vehicle. Doing so detracts from the driver or operatorʹs ability to control and operate the vehicle. In some countries, using such commu‐ nications devices while in control of a vehicle is an offence. Regulatory information for North America CAUTION: Unauthorized modifications or changes not expressly approved by Sierra Wireless, Inc. could void compliance with regulatory rules, and thereby your authority to use this equipment. The design of the Sierra Wireless modems complies with U.S. Federal Communications Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S. and international standards bodies: •... - Page 35 Regulatory and Safety Information Caution: The Sierra Wireless USB modem must be 1 cm (0.4 inches) or more from the user and bystanders during operation to satisfy FCC (regulatory) RF exposure requirements. It is approved for use with normal-size notebook computers only (typically with 12-inch or larger display screens).
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Page 36: Regulatory Information For Eu Countries
Sierra Wireless USB Modem User Guide If you have purchased this product under a United States Government contract, it shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions Regulations (DFARs) Section 252.227‐7013 for Department of Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs) Section 52.227‐19 for civilian agency contracts or any successor regulations. If further government regulations apply, it is your responsibility to ensure compliance with such regulations. Regulatory information for EU countries Sierra Wireless hereby declares that the Sierra Wireless USB wireless modem conform to all the essential requirements of Directive 1999/5/EC: The Declaration of Conformity made under Directive 1999/5/ EC is available for viewing at the following location in the EU community: Sierra Wireless (UK), Limited Lakeside House 1 Furzeground Way, Stockley Park East Uxbridge, Middlesex UB11 1BD England Use of external antennas Use of external antennas is subject to the following conditions: • At least 20 cm separation distance between the antenna and the user’s body must be maintained at all times. -
Page 37: Index
Index Numerics LEDs, 20 3G Watcher introduction, 24 launching, 25 Macintosh OSX support, 13 memory card, 9 memory required, 13 micro external memory card, 21 microSD, 9, 21 account, 10 modem, inserting, 15 Airplane mode, 25 antenna, external, 36 network overview, 10 channel raster, 31 selection, 27 channel spacing, 31 notebook computer clip, 23 clip, 23 connect to the network, 17 coverage area, 10 operating systems supported, 13 driver, 11 profile, 13, 17 electrical specifications, 31 environmental specifications, 32 extension cable, 23 radio frequency specifications, 31 external antenna, 36 receive frequencies, 31 external memory storage, 9, 21 regulatory information, 33 external SD, 9, 21 requirements, software, 14 external storage card, 21 RF specifications, 31 roaming, 10 flash drive, 21 frequencies safety notice, 33... - Page 38 Sierra Wireless USB Modem User Guide technical specifications, 31– 32 vibration, 32 temperature, 32 transmit frequencies, 31 TRU‐Install, 9, 16, 16 turn radio off on exit, 25 Watcher, description, 11 Windows 7 support, 13 Windows Vista support, 13 Windows XP support, 13 USB modem, inserting, 15 USB port requirements, 13 2131232...
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