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FrequentLy asked questions
What do I do if the software installation does not start automatically?
If TrU‑Install does not start automatically, you can start the installation process manually.
Windows
1. double‑click My computer (Windows XP) or computer (Windows Vista, Windows 7) on
your desktop.
2. click the TRU-Install drive.
3. Under the TRU-Install drive, open the Win folder and double‑click the Setup.exe file. Fol‑
low the on‑screen prompts to install the software.
Mac OS X
If you do not see the Telstra connection manager window:
1. open Finder.
2. Under Devices, double‑click Telstra connection Manager.
3. double‑click the installer package.
When should I use an external antenna?
Use an external antenna to boost your signal in areas of low signal
strength—outside of urban centres, for example, or when you are in or
near a structure that is blocking the signal. If you experience dropped
connections and connection manager signal strength indicator shows
one or two bars (‑100 dbm or lower), you should connect the external
antenna.
Need more information?
Visit www.sierrawireless.com/support (under carrier, select Telstra, then your product
model), or call 125 111.
The external antenna
connector is located beside
the main antenna hinge
7
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