Troubleshooting - Strong SRT5431 User Manual

8. T
ROUBLESHOOTING
The below table is a list of common problems that may occur with your receiver. If you are unable
to find a solution for the problem you are having please contact the STRONG Technical Help Line
on 1800 820 030 or emailing
Fault
Power on, but nothing
displayed on screen
TV picture drops out
and the unit displays
"No signal"
Receiving digital TV
but missing some
channels
Remote is not working
tech@strong.com.au
Possible Cause
Unit not turned on at mains switch
Antenna is not properly connected or you
are in a bad reception area
Antenna is not properly connected or you
are in a bad reception area
Batteries are flat or there is interference
Solution
Ensure
plugged into wall socket and
switch is on.
Talk to your local TV antenna
technician about reception
problems in your area and
whether
would benefit you
Talk to your local TV antenna
technician about reception
problems in your area and
whether
would benefit you
Try replacing the batteries in
the remote and ensure that
there is no direct sunlight on
the remote or unit
17
power plug is
a new antenna
a new antenna