Troubleshooting Virtual Office - Nortel 1140E User Manual

Additional phone features
Press to allow the IP Phone to log out of Virtual Office or press
Yes
remain logged in to Virtual Office and reset the IDLE timer. If no key is
pressed, the IP Phone logs out of Virtual Office.

Troubleshooting Virtual Office

Virtual Office can cause error messages to display on-screen.
lists error messages and describes actions to correct the causes.
Table 11: Troubleshooting Virtual Office (Part 1 of 3)
Displayed
Message
Busy, try again
Invalid ID (1)
Invalid ID (2)
Invalid ID (3)
180
Probable Cause
Remote IP Phone is
active (not idle).
ACD is logged in.
Make Set Busy is
inactive on ACD IP
Phone.
Incorrect User ID
entered.
User ID is not in
Gatekeeper database.
Incorrect User ID
entered.
Incorrect User ID
entered.
User ID in Gatekeeper
database points to
originating Call Server.
Table 11
Actions
Wait for remote IP
Phone to become idle
and try again.
Log out of ACD IP
Phone before initiating
Virtual Office from
another IP Phone.
Configure Make Set
Busy active on ACD IP
Phone.
Enter correct User ID.
Notify system
administrator.
Enter correct User ID.
Enter correct User ID.
Notify system
administrator.
to
No