Contacting Customer Support - LaCie 500 Series User Manual

LaCie 500 Series LCD Monitor
User Manual

6. Contacting Customer Support

Before You Contact Technical Support
■
Read the User Manual and review the Troubleshoot-
ing section.
If your question is related to monitor calibration,
please refer to the Troubleshooting section of the LaCie
blue eye pro User Manual. Launch the LaCie blue eye
pro application and in the "About" section verify that
your monitor is plugged in via the DVI connection.
Then perform a monitor Calibration Report and send it
Information to Include in Email Correspondence
■
Information
1. LaCie 500 Series serial number
2. Macintosh/PC model
3. Operating system version
4. Processor speed
5. Computer memory
6. The brands and models of other internal and external
peripherals installed on my computer
Contacting Customer Support
via email to Tech Support along with your question.
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist, and you still can't
get your LaCie monitor to work properly, contact us via
the contacts on page 44. Before contacting us, make sure
that you are in front of your computer and that you have
the following information on hand:
Where to Find Information
Located on a sticker at the back of monitor or via the OSD "Informa-
tion" menu (see page 25).
Mac users:
Click on the Apple icon in the menu bar and select
Windows users:
Right click My Computer and select
Mac users:
Click on the Apple icon in the finder bar and select
Select More Info... The Apple System Profiler will launch and will
list your internal and external peripherals.
Windows users:
Right click My Computer and select
page 
About this Mac.
Properties > General.
About this Mac.
Properties > Hardware.