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11 TROUBLESHOOTING
As a general rule, if a problem occurs, remove the batteries from all the handsets in your
installation for about 1 minute, then disconnect and reconnect the power supply to the base
and reinstall the handset batteries.
Problem
No dialling tone when
pressing the <TALK> key
When connected to a
PBX, no and/or wrong
connection after dialling.
"SEARCHING" is
displayed.
The call does not work.
No display.
Answering Machine
The unit does not record
new messages.
The caller cannot leave a
message.
I cannot operate the
answering machine
remotely.
While recording an outgoing
message or listening to
messages, the unit rings and
recording stops.
The store where you bought your telephone can also provide you with information and after-sales
support.
Trim size: 148mm(W) x 210mm P55
Cause
a. The connection cord of the
base station is not plugged in.
b. The adapter cord is not
plugged in correctly in the
base station.
c. The line is busy, as another
handset is used.
d. Wrong telephone line cord.
Dialling prefix is needed.
a. Base station out of range.
b. Base station not connected
to mains.
Service not activated or wrong
operator or wrong setting.
Empty battery.
The answering machine is
turned off.
a. The answering machine is
turned off.
b. Message memory is full.
c. Answer Only mode is set.
a. You are entering the wrong
remote access code.
b. You are pressing the dial keys
too quickly.
c. The Remote Access option is
turned off.
d. You are using a pulse
telephone.
A call is being received.
56
Solutions
a. Check the connections.
Unplug and plug back in the mains.
Check that the telephone line cord
has been plugged into the base
station and the phone socket.
b. Check the base station plug and
the 230V plug (remove and
plug-in).
c. Wait until the line is unoccupied.
d. Use the original telephone line
cord supplied.
Insert the dialling prefix.
Reduce the range.
Connect base station to mains.
Check your Subscription with
network or change the dial mode.
Recharge battery.
Turn on the answering machine.
a. Turn on the answering machine.
b. Erase unnecessary messages.
c. Change to Answer & Record mode.
a. If you forget the remote access
code, reset to the default settings.
b. Press each key firmly.
c. Turn on the Remote Access via
the Answering Machine menu.
d. Try again using a touch tone.
Answer the incoming call and try
again to record your outgoing
message later.
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