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Troubleshooting
Symptom
Cause/Action
HP508 uses a hammer action keyboard in order to simulate an acoustic piano's playing touch as realistically as possible. For
Even though you're using head-
this reason, you'll hear the hammers thump when you play the keyboard, just as you would when playing an acoustic piano.
phones and the sound is muted,
Since this unit allows you to adjust its volume, you might notice the sound of the hammers in certain situations, but this does
a thumping sound is heard when
not indicate a malfunction. If vibration transmitted to the floor or walls is a concern, you may be able to minimize the vibration
you play the keyboard
by moving the piano away from the wall, or by laying down a commercially available anti-vibration mat designed for use with
pianos.
When 30 minutes have elapsed since you last played or operated this unit, the power will turn off automatically. (This is the
factory setting).
Power turns off on its own
If you don't need the power to turn off automatically, turn the "Auto Off" setting "Off. "
Is the power cord connected correctly?
Power does not turn on
Could you have turned the power on again immediately after turning the power off?
Allow an interval of at least five seconds before turning the power on again.
Screen display is irregular when
Since the HP508 uses a liquid-crystal display, you may find that it is unable to display letters or other things in environments
power is turned on/off
where temperatures go below 0 degrees Celsius (32 degrees Fahrenheit).
Is the pedal connected correctly?
Plug the cable firmly into the pedal connector.
If you disconnect the pedal cord from the HP508 while the power is on, the pedal effect may remain "stuck" in the On condition.
You must power-off the HP508 before connecting or disconnecting the pedal cord.
Could you have changed how the pedal effect is applied?
If the damper pedal part is set to "Right, " the pedal will apply only to the right tone; if it is set to "Left, " the pedal will apply only to
Pedal does not work, or is "stuck"
the left tone.
Could Twin Piano be turned on?
If Twin Piano is on, the right pedal will affect only the right-hand keyboard zone and the left pedal will affect only the left-hand
keyboard zone.
Could you have changed the function of the pedal?
If you've reassigned the function of the center pedal, this pedal will not operate as the sostenuto pedal.
Are you using (optional) Roland USB flash drive?
Unable to read from/write to USB
Reliable performance cannot be guaranteed if you use non-Roland USB flash drive products.
flash drive
If you are unable to read or write USB flash drive successfully, change the USB memory mode.
Are the external devices connected to more than one AC power outlet?
"Buzz" is heard from external
devices
If you connect external devices, be sure to connect them to the same AC outlet.
Could the Input volume be set to "0"?
The volume level of the instru-
Raise the volume of the connected device.
ment connected to Input jack is
Could you be using a connection cable that contains a resistor?
too low .
Use a connection cable that does not contain a resistor.
No sound
Is the speaker cable connected correctly?
Could the HP508's volume or the volume of the connected equipment be turned down?
Could headphones be connected?
Could there be a plug inserted in a headphone jack?
The speakers will not produce sound if headphones or plug are connected to the headphone jacks.
No sound
Has Local Control been set to "Off"?
When Local Control is set to "Off, " no sound is produced by playing the keyboard. Set Local Control to "On. "
Could Twin Piano mode be set to "Individual"?
If headphones are connected when Twin Piano is On and the mode is set to "Individual, " notes played in the left-hand keyboard
zone will not be heard from the headphones connected to the right Phones jack. Similarly, notes played in the right-hand
keyboard zone will not be heard from the headphones connected to the left Phones jack.
Has Local Control been set to "Off"?
No sound when you play back
When Local Control is set to "Off, " no sound is produced by playing the song. Set Local Control to "On. "
a song
Could the Song Balance be set to "0"?
Could the Visual Control mode be set to "MVC" or "V-LINK"?
No sound from the left most
If the Visual Control mode is set to "MVC" or "V-LINK, " the lowest 12 keys of the keyboard (A0–G#1) are used to control images;
notes of the keyboard
they will not produce sound.
Notes don't sound right
Sound is not loud enough
Is the speaker cable connected correctly?
Only the high sounds are heard
Could you have made Transpose settings?
Pitch of the keyboard or song is
Is the Master Tune setting appropriate?
incorrect
Is the setting for the Temperament correct?
Is the settings for the Stretch Tuning correct?
The maximum simultaneous polyphony is 128 voices. If you are playing along with a song and making heavy use of the damper
Not all the notes you play are
pedal, the number of notes the HP508 is attempting to produce may exceed the maximum polyphony, meaning that some of
sounded
the notes will drop out.
Is the HP508 in Dual play?
Sounds are heard twice (doubled)
When the HP508 is connected to an external sequencer, set the Local Control to "Off. " Alternatively, the sequencer could be set so
when the keyboard is played
its Soft Thru feature is Off.
When you are using Dual play or Split play, and different effects are specified for the two selected tones, the effect will not be
Effect does not apply
applied to Tone 2 (when using Dual play) or the left-hand tone (when using Split play).
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