Service Philosophy; Installation; Service Tools; Product Warranty - Seagate ST11200N Product Manual

Product Manual - Hawk 1 Family SCSI-2 (Volume 1), Rev. D
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6.2.4

Service philosophy

Special equipment is required to repair the drive HDA. In order to achieve the above service life, repairs
must be performed only at a properly equipped and staffed service and repair facility. Troubleshooting and
repair of PCBs in the field is not recommended, because of the extensive diagnostic equipment required for
effective servicing. Also, there are no spare parts available for this drive. Drive warranty is voided if the HDA
is opened.
6.2.5

Installation

The drive is designed, manufactured, and tested with a "Plug in and Play" installation philosophy. This
philosophy minimizes the requirements for highly trained personnel to integrate the drive into the OEM's
system, whether in a factory or field environment.
The drive has been low level formatted at the factory and need not be reformatted.
6.2.6

Service tools

No special tools are required for site installation or recommended for site maintenance. Refer to Paragraph
6.2.4. The depot repair philosophy of the drive precludes the necessity for special tools. Field repair of the
drive is not practical since there are no user purchasable parts in the drive.
6.2.7

Product Warranty

Beginning on the date of shipment to customer and continuing for a period of five years, Seagate warrants
that each product (including components and sub-assemblies) or spare part that fails to function properly
under normal use due to defect in materials or workmanship or due to non conformance to the applicable
specifications will be repaired or replaced, at Seagate's option and at no charge to customer, if returned by
customer at customer's expense to Seagate's designated facility in accordance with Seagate's Warranty
Procedure. Seagate will pay for transporting the repaired or replacement item to customer. For more de-
tailed warranty information refer to the Standard terms and conditions of Purchase for Seagate products.
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