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6.2.4
Service philosophy
Special equipment is required to repair the drive HDA. In order to achieve the above service life, repairs must be
performed only at a properly equipped and staffed service and repair facility. Troubleshooting and repair of PCBs
in the field is not recommended, because of the extensive diagnostic equipment required for effective servicing.
Also, there are no spare parts available for this drive. Drive warranty is voided if the HDA is opened.
6.2.5
Installation
The drive is designed, manufactured, and tested with a "Plug in and Play" installation philosophy. This philosophy
minimizes the requirements for highly trained personnel to integrate the drive into the OEM's system, whether in
a factory or field environment.
The drive has been low level formatted at the factory and should not be reformatted, unless the sector size or
sparing allocation scheme is changed.
6.2.6
Service tools
No special tools are required for site installation or recommended for site maintenance. Refer to Paragraph 6.2.4.
The depot repair philosophy of the drive precludes the necessity for special tools. Field repair of the drive is not
practical since there are no user purchasable parts in the drive.
6.2.7
Product Warranty
Beginning on the date of shipment to customer and continuing for a period of 5 years, Seagate warrants that each
product (including components and sub-assemblies) or spare part that fails to function properly under normal use
due to defect in materials on workmanship or due to non conformance to the applicable specifications will be
repaired or replaced, at Seagate's option and at no charge to customer, if returned by customer at customer's
expense to Seagate's designated facility in accordance with Seagate's Warranty Procedure. Seagate will pay for
transporting the repaired or replacement item to customer. For more detailed warranty information refer to the
Standard terms and conditions of Purchase for Seagate products.
Product Manual - Hawk 2 Family SCSI-2 (Volume 1), Rev. B
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