Cannot Connect To A Server; Problems With Network; Diagnostics Pass But The Connection Fails; The Activity Led Does Not Light - MAXDATA PLATINUM 510 User Manual

Cannot Connect to a Server

q Make sure you are using the drivers that are shipped on the system Configuration Software
CD for the onboard network controller.
q Make sure the driver is loaded and the protocols are bound.
q Make sure the network cable is securely attached to the connector at the system back panel.
If the cable is attached but the problem persists, try a different cable.
q Make sure the hub port is configured for the same duplex mode as the network controller.
q Check with your LAN administrator about the correct networking software that needs to be
installed.
q If you are directly connecting two servers (no hub), you will need a crossover cable
(see your hub documentation for more information on crossover cables).
q Check the network controller LEDs that are visible through an opening at the system back
panel.

Problems with Network

Diagnostics pass but the connection fails.

q Make sure the network cable is securely attached.
q Make sure you specify the correct frame type in your NET.CFG file.

The Activity LED does not light.

Check the power to the hub or switch to which the system is connected.

The controller stopped working when an add-in adapter was installed.

q Make sure the cable is connected to the port from the onboard network controller.
q Make sure your PCI BIOS is current. Try the "PCI Installation Tips" below.
q Make sure the other adapter supports shared interrupts. Also, make sure your operating
system supports shared interrupts.
q Try reseating the add-in adapter.

The add-in adapter stopped working without apparent cause.

q Try reseating the adapter first; then try a different slot if necessary.
q The network driver files may be corrupt or deleted. Delete and then reinstall the drivers.
q Run the diagnostics.

PCI Installation Tips

Some common PCI tips are listed here.
q Certain drivers may require interrupts that are not shared with other PCI drivers. For certain
drivers, it may be necessary to alter settings so that interrupts are not shared.
38 Solving Problems