Troubleshooting - VTech IS7121-22 User Manual

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377.
My telephone doesn't work at all.
• Make sure the power cord is securely plugged in.
• Make sure you plug the battery connector securely into the cordless handset.
• Make sure you plug the telephone line cord securely and firmly into the telephone
base and the telephone wall jack.
• Unplug the electrical power to the telephone base. Wait for approximately
15 seconds, then plug it back in. Allow up to one minute for the cordless handset
and telephone base to synchronize.
• Charge the battery in the cordless handset for up to 11 hours.
• If the battery is completely depleted, charge the handset for at least 30 minutes
before use (page 4).
• Reset the telephone base. Unplug the electrical power. Wait for approximately
15 seconds, then plug it back in. Allow up to one minute for the cordless handset
and telephone base to reset.
You may need to purchase a new battery. Please refer to Handset battery
•
installation (page 3) and Handset battery charging (page 4).
• Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the
wiring or telephone service. Contact your telephone service provider.
There is no dial tone.
• Try all the suggestions above.
• Move the cordless handset closer to the telephone base. You may have moved out
of range.
• If the previous suggestions do not work, disconnect the telephone base from the
telephone jack and connect to a different phone. If there is no dial tone on that
phone either, the problem is in your wiring or telephone service. Contact your
telephone service provider.
• Your line cord may be defective. Try installing a new line cord.
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