VTech IS7121-22 User Manual page 104

Appendix
Troubleshooting
The answering system does not answer after the correct number
of rings.
• Make sure that the answering system is on. ANS ON should show on the handset
and the telephone base.
• If toll saver is activated, the number of rings changes to two when you have new
messages stored (page 75).
• If the memory is full or the system is off, the system will answer after 10 rings.
• In some cases, the answering system is affected by the ringing system used by
your telephone service provider.
• If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers. To determine how many
rings activate your voicemail, contact your telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting
the fax machine. If that solves the problem, consult your fax machine
documentation for information on compatibility with answering systems.
The telephone does not respond to remote commands.
• Make sure to enter your remote access code correctly (page 84).
• Make sure you are calling from a touch-tone phone. When you dial a number, you
should hear tones. If you hear clicks, the phone is not a touch-tone telephone and
cannot activate the answering system.
• The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over before
entering the code.
• There may be interference on the phone line you are using. Press dialing
keys firmly.
The answering system does not record messages.
Make sure the answering system is on. ANS ON should show on the handset and
•
the telephone base.
• Make sure the memory of the answering system is not full.
• If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers. To determine how many
rings activate your voicemail, contact your telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting
the fax machine. If that solves the problem, consult your fax machine
documentation for information on compatibility with answering systems.
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