VTech IS7121-22 User Manual page 102

Appendix
Troubleshooting
The telephone does not ring when there is an incoming call.
Make sure that the ringer is not off. Refer to Handset ringer volume and
•
Telephone base ringer volume on page 28 in this user's manual.
• Make sure you plug in the telephone line cord securely into the telephone base
and the telephone jack. Make sure you plug in the power cord securely.
• The cordless handset may be too far from the telephone base.
• Charge the battery in the cordless handset for at least 11 hours. For optimum daily
performance, return the cordless handset to the telephone base when not in use.
• You may have too many extension phones on your telephone line to allow all of
them to ring simultaneously. Try unplugging some of the other phones.
• The layout of your home or office might be limiting the operating range. Try
moving the telephone base to another location, preferably to a higher location.
• If other phones in your home are having the same problem, contact your telephone
service provider (charges may apply).
• Test a working phone at the phone jack. If another phone has the same problem,
contact your telephone service provider (charges may apply).
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices.
• Remove and install the battery again. Place the cordless handset in the telephone
base or charger. Wait for the cordless handset to reestablish its connection with the
telephone base. Allow up to one minute for this to take place.
• Your line cord may be defective. Try installing a new line cord.
My calls cut in and out while I'm using my cordless handset.
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices.
• Do not install this phone near a microwave oven or on the same electrical
outlet. You may experience decreased performance while the microwave oven
is operating.
• If you plug your phone in with a modem or surge protector, plug the phone (or
modem/surge protector) into a different location. If this does not solve the problem,
relocate your phone or modem farther apart from one another, or use a different
surge protector.
• Relocate your telephone base to a higher location. The phone may have better
reception when installed in a high area.
• If other phones in your home are having the same problem, contact your telephone
service provider (charges may apply).
97