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22 Site Survey
SITE
SURVEY
The purpose
of the site survey is to plan the installation
of the Digital
Satellite
System.
This planning
includes
the locations
of the dish, receiver,
and routing
of cables.
This
helps
to determine
the tool and hardware
requirements
for the installation;
plus,
identifies
any potential
problems.
While performing
the site survey, one of the most important things to do is involve the
customer.
An installation
requires drilling
holes and routing cables through their
home. The customer may have specific locations they want this done. Involving them
in the site survey provides you an opportunity
to learn what these preferences
are. It
also enables you to explain why suggested
locations may not work and help them to
select alternative
locations.
First Step
The site survey starts with the phone call to the customer to arrange the date and time
of the installation.
This phone call is your initial contact with the customer and most
likely the only contact
before the installation
appointment.
If possible,
try to
determine
as much about the installation
as you can during this phone call.
Ask
questions
to help you anticipate
the tool and equipment
needs for the installation.
These questions should include:
•
How many televisions
will be connected to the system?
•
Will an audio system be connected?
•
Are there any preferences
for dish and receiver locations?
The more of this information
you obtain before
the installation
appointment,
the better
your chances
of having
the right tools and mounting
hardware
needed
to complete
the
installation
decreasing
the installation
time.
Another question to ask the customer before the installation
appointment
is if there are
any codes, covenants,
regulations,
and restrictions pertaining to the installation
of the
DSS dish.
Knowing
these covenants
is the responsibility
of the customer, but any
input you can offer may reduce any problems that arise.
Second Step
The second step of the site survey occurs at the customer's
home at the time of the
installation.
At this point, the installer
and customer
should work together
to
determine
the details of the installation.
These details include:
•
A location for the dish.
•
A dish mounting
system (horizontal,
vertical, chimney,
or pole).
•
A route for the cables that run from the dish to the receiver.
•
How to Connect
the Digital Satellite System
to the Customer's
Audio/Video
Components.
•
Evaluate off-air solution.
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