Troubleshooting; Gsm Network Setting - JabloCom EYE-02 User Manual

7. Troubleshooting

JABLOCOM will periodically release new versions of the EYE-02 camera software as well as the JabloTool software. Visit
www.jablocom.com to find the latest version of the EYE-02 camera firmware and supporting software. More detailed
guide to troubleshooting can be found on www.jablocom.com/faq and in Application note on Error messages displayed
by JabloTool available on www.jablocom.com/download.
Problem / Error message
EN EN
Continuous RED light on the
front camera panel
The EYE-02 camera does not
react to the
remote control
The EYE-02 camera does
not react to and
buttons on the remote
control.
Pictures and video records
do not have realistic colours
If you discover abnormal EYE-02 camera behavior, please try to update the EYE-02 camera firmware to the latest version.
To do this, use JabloTool, follow General settings > Firmware upgrade.

7.1 GSM Network Setting

Sending of data, emails and MMS messages from the camera requires correct setting of some GSM network param-
eters.These parameters depend on the country you live in and on the GSM network you use.
The EYE-02 camera can automatically adjust the correct setting for most GSM networks. If there are some specific
settings for your GSM network provided by your GSM network operator, these can be configured manually using
JabloTool , follow Device configuration > GSM network.
Please contact your GSM service provider for detailed parameter settings.
EYE-02.ENG.MAN.User_Manual.21
• Your SIM card is out-of-service or blocked by a PIN code – remove the SIM card from the camera, put
it into your GSM phone and try to make a call or send an SMS. If PIN protected, please disable the PIN
protection.
• Your SIM card is not placed in the SIM holder correctly, or the camera does not support your SIM card
type. Check whether the SIM card is placed in the holder correctly or contact your GSM service provider.
• The camera location is not covered by a GSM network signal - check the quality of GSM network signal
directly at the place of the camera installation: place your mobile phone close to the camera, wait a few
seconds and read the signal strength from your phone display. If the signal is too low you might try to
replace the original camera GSM antenna by another approved type of GSM antenna with a higher gain.
• Your SD card is not inserted or it is not inserted properly. Remove and insert the SD card again.
• Camera cannot detect necessary data structures on the SD card. Data structures on the SD card have
been damaged or a new SD card has been inserted into the camera. Connect your camera by USB cable
to the computer and launch JabloTool desktop. JabloTool will ask you whether you wish to launch update
tool to recover the corrupted data structures. Select yes and the update tool will format the card.
• Battery is not inserted in the camera or it is not inserted properly. Remove and insert the battery again.
Check the battery status in JabloTool.
• If your camera is experiencing other error, please visit the application note
on www.jablocom.com/download where you can find more information on diagnosing and solving
errors reported by the camera.
• Your remote control battery is flat – press a button and check whether the light on your control goes on.
If not, replace the remote control internal battery.
• The remote control has been accidentally deleted from the EYE-02 camera configuration. Use the PC
with JabloTool software, open ENROLL mode and press any button on your remote control to enroll it in
the EYE-02 camera.
• The and TEST and CONFIGURATION buttons have been disabled. In JabloTool, go to Configura-
tion, External devices. On the line where your remote control RC-80 is mentioned, press Configure and
enable these buttons.
• The camera is optimized to take pictures also when infra-red illumination is used. That is why some
objects, e.g. leaves on trees, may not have realistic colour. In JabloTool, go to Configuration, Camera,
Advanced image settings to adjust your pictures. Read the chapter 5.1 Night view for more information.
Solution
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