Troubleshooting - JabloCom EyeSee User Manual

8. Troubleshooting

Problem./.Error.message
Camera.does.not.start.up
The.RED.LED.light.is.
continuously.lit.on.the.front.
panel
I.am.calling.my.camera.but.it.is.
unavailable
My.call.to.camera.is.terminated.
immediately
I.have.not.received.the.
registration.text.message
Camera.does.not.send.picture.
messages.or.e-mails
I.have.forgotten.my.camera.
password
Pictures.and.video.records.do.
not.have.life-like..colors
I.cannot.connect.to.the.camera.
via.JabloTool..
(www.jablotool.com)
Clicker.controller.does.not.
control.the.camera
Eyesee.Camera.RESET
jCheck
jCheck.is.a.powerful.software.tool.which.can.help.you.to.diagnose.and.solve.most.technical.issues..
with.the.EyeSee..Once.you.connect.the.EyeSee.to.a.PC.via.the.USB.cable.it.behaves.as.standard.
flash.disk..jCheck.is.located.on.this.disk.and.you.can.run.it.directly.from.this.location.
Reason./.Solution
Check.that.you.have.inserted.the.backup.battery.
Check.if.the.power.adaptor.is.properly.connected.to.the.wall.socket.and.to.the.camera.
If.you.use.the.extension.cable,.check.the.connection.
Please.check.if.your.camera.is.not.in.the.WATCHING.mode.with.the.lights.and.sound.signals..
turned..off.
Continuously.lit.RED.LED.light.indicates..an.ERROR..Most.likely.the.camera.cannot.connect.to.
the.GSM.network.
Check.if.the.PIN.protection.is.disabled.on.the.SIM.card.used.in.your.EyeSee..Check.if.it.works.
OK.in.a.mobile.phone..Ensure.that.the.internet.connection.works.on.the.phone.as.the.EyeSee.
camera.connects.to.the.internet.through.the.GSM.network.
Connect.your.camera.to.the.PC.via.the.USB.cable.and.use.jCheck.software.(available.on.internal.
camera.SD.card).that.will.help.you.to.solve.the.problem..
Check.if.the.camera.is.switched.on.
Check.its.front.panel.-.the.RED.light.should.not.be.continuously.lit.(see.other.topics.in.
troubleshooting).
Wait.a.few.minutes.–.in.case.the.camera.is.sending.reports.to.JabloTool.Cloud.it.cannot.answer.
the.incoming.call.
The.number.you.are.calling.from.is.not.saved.as.a.contact.in.the.camera..The.camera.
automatically.terminates.calls.from.unknown.numbers.
Check.that.your.phone.is.set.NOT.to.hide.your.Caller.ID.
If.you.have.a.new.camera.and.you.have.not.registered.any.phone.in.the.camera.yet.we.strongly.
recommend.to.reset.the.camera.(see.below).and.register.again.
If.you.can.access.your.camera.at.www.jablotool.com.please.check.if.your.phone.number.is.
listed.as.a.contact.on.the.page.REPORTING..If.not,.add.it.here.and.save.the.changes..
Please.go.to.www.jablotool.com.and.register.your.camera.manually..Account.setup.is.for.free..
You.need.to.know.only.the.camera.phone.number.and.its.password.(0000.by.default).
Ask.your.operator.if.data.connection.and.MMS.(picture.messages).are.activated.on.your.camera.
SIM.card.
Use.jCheck.to.diagnose.and.fix.the.issue.
Default.camera.password.is.0000..
If.you.forget.your.own.password.then.you.should.backup.your.camera's.settings,.,.reset.the..
camera.(see.below).and.restore.its.settings.from.the.backup..This.allows.you.to.keep.your.
settings.in.the.camera.but.the.password.will.be.reset.to.default.(0000)..
The.EyeSee.is.sensitive.to.infrared.light..That.is.why.some.objects.which.reflect.or.absorb.
infrared.light.may.not.have.life-like.color.(e.g..leaves.on.trees)..
Check.if.your.camera.is.powered.and.connected.to.the.GSM.network..
Check.if.the.USB.cable.from.the.EyeSee.is.connected.to.your.computer..If.yes,.disconnect.the.
USB.cable.and.try.to.connect.to.JabloTool.again.
Check.with.your.operator.that.the.data.connection.is.activated.on.your.camera's.SIM.card.and.
that.you.have.not.exceeded.your.monthly.data.limit.
Use.jCheck.to.diagnose.and.fix.the.issue.
Press.the.button.and.see.if.the.signal.light.on.Clicker.turns.on..If.there.is.no.light.or.the.light.is.
flashing,.the.batteries.are.probably.flat..Please.change.them.(2x.1,5V.AAA,.alkaline).
Go.to.www.jablotool.com,.select.your.camera.Settings/Peripherals.and.see.if.the.Clicker.and.
personal.tags.are.shown.there..If.not.press."Add.new.device".and.follow.instructions.
In.special.case.you.may.need.to.reset.your.EyeSee.camera.to.its.default.factory.setting..During.
reset.all.user.settings,.logs,.video.records.and.enrolled.devices.will.be.deleted..This.cannot.be.
undone.
Be.sure.that.you.have.made.the.camera.setting.backup.and.that.you.have.downloaded.
important.records.from.the.camera's.memory!
To.reset.the.camera.and.delete.all.data,.switch.it.off,.disconnect.the.power.adaptor.and.wait.
for.30.sec..Then.press.and.hold.the.power.button.on.the.camera's.back.panel.while.connecting.
the.power.adaptor..Keep.the.power.button.pressed.for.the.next.10.seconds..You.will.hear.the.".
startup".sound.followed.by.fast.beeping...
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