Maintenance; Troubleshooting - JabloCom EYE-02 User Manual

6. M
AINTENANCE
The EYE‐02 camera doesn't require any special maintenance.
At least once in a month, check the event reporting function by means of the REPORT command.

Regularly test the basic function of all detectors by the TEST mode.

Regularly test the battery of the remote control by pressing any button. If the light on your remote does

not switch on, the battery is discharged and should be replaced. Replace the battery with a new one of
same or equivalent type.
Once in a year, check the battery capacity – see chapter 8.1 Battery Information.

7. T
ROUBLESHOOTING
JABLOCOM will periodically release new versions of the EYE‐02 camera software as well as the JabloTool
software. Visit www.jablocom.com to find the latest version of the EYE‐02 camera firmware, supporting
detail
software and ed guide to troubleshooting.
Problem / Error message
RED light on the front
camera panel blinks
The EYE‐02 camera
doesn't react to remote
control button
If you discover abnormal EYE‐02 camera behavior, please try to update EYE‐02 camera firmware to the
latest version. To do this, use JabloTool, Configuration, Control panel, Firmware upgrade.
JR_EYE‐02.ENG.MAN.MANUAL.10.DOCX
Your SIM card is out‐of‐service or blocked by a PIN code – remove the SIM

card form the camera, put it into your GSM phone and try to make a call and send an SMS.
If PIN protected please remove the PIN or set it to default network value.
Your SIM card isn't placed in the SIM holder correctly, or the camera doesn't

support your SIM card type. Check if the SIM card is placed in the holder correctly or
contact your GSM service provider.
Camera location is not covered by GSM network signal ‐ check the quality of

GSM network signal directly at the place of camera installation: place your mobile phone
close to the camera, wait a few seconds and read the signal strength from your phone
display. If signal is too low you might try to replace original camera GSM antenna by
another approved type of GSM antenna with higher gain.
Flat battery in your remote control – press a button and check if the light on

your control goes on. If not, replace the remote control internal battery.
The remote control has been accidently deleted from the EYE‐02 camera

configuration ‐ use PC with JabloTool software, open the ENROLL mode and press any
button of your remote control to enroll it to the EYE‐02 camera
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Solution