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Warranty for your pellet fire (Iris Plus & Little models)
Warranty
Your EdilKamin Pellet fire is covered by a full twelve month
warranty, and a three year firebox warranty.
Standard EdilKamin Warranty
(NZ Consumer laws apply to this warranty)
Pioneer Manufacturing Limited warrants the cast iron firebox
against defective materials and workmanship which would
render it unfit for normal domestic use within a period of three
years after date of original purchase.
All other parts including electrical components, door, door seal
and glass, are warranted for a period of one year from date of
original purchase for domestic use against defective materials
and workmanship.
Warranty Conditions:
•
The heater must be installed, operated and maintained
strictly in accordance with the building code and the
manufacturer's installation and operation manuals.
•
This warranty covers replacement or repair at the
manufacturer's discretion but excludes freight, travel and/
or any other associated costs.
•
Operation of this appliance in violation of the warnings
in the operation and installation manual will void this
warranty.
•
Failure to do the necessary inspection & maintenance
of this appliance in accordance to the instructions in the
operation manual will void this warranty. It is critical that
the fire not be operated with faulty or missing door seals,
cracked or broken door glass. These require regular
inspection/maintenance and if not maintained will void the
firebox warranty
•
The manufacturer or their agents are not liable for any loss
or expense direct or indirect arising from the failure of any
part or operation of the appliance.
•
A claim under this warranty should be directed to the
retailer who supplied the EdilKamin Pellet fire, or if this is
not possible write direct to the manufacturer stating details
of fault, serial number of your EdilKamin Pellet fire, proof of
purchase and name of retailer.
Mamaku Street, Inglewood 4330, New Zealand
PO Box 11, Inglewood 4347, New Zealand
Ph (06) 756 6520 • Fax (06) 756 6540
info@metrofires.co.nz • www.metrofires.co.nz
Warranty Exclusions:
This Manufacturers Warranty DOES NOT cover:
•
Service calls which are not related to any defect in the
Product (I.e operational, installation or fuel issues). The
cost of a service call will be charged if the problem is not
found to be a product fault.
•
Defects caused by factors other than normal domestic use
or use in accordance with the product's operation manual.
•
Defects to the Product caused by accident, neglect,
misuse or act of God. [eg: broken ceramics, power surges
etc]
•
The cost of repairs carried out by non-authorised repairers
or the cost of correcting such unauthorised repairs.
•
Normal recommended maintenance as set out in the
Product's Owners Operation Manual.
Service under this manufacturer's warranty must be provided
by a repairer authorised by Pioneer Manufacturing Limited.
Such service shall be provided during normal business hours.
Pioneer Manufacturing Limited reserves the right change
details without notice
Standards and Compliance Declaration:
The Iris Plus and Little Pellet Fires have been tested and
comply with: AS/NZS 2918:2001, AS/NZS 4886:2007, AS/
NZS 5078:2007, EN60355-1:2002 and EMC EN55014-1:2000
The Iris Plus and Little Pellet Fires have been manufactured by
EdilKamin, a UNI EN ISO 9001 certified company.
page 16
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