Troubleshooting - VCS VIP 10 User Manual

Appendix

Troubleshooting

If a problem cannot be resolved, please contact VCS Customer Service
(support@vcs.com).
The version numbers of the internal processors can be viewed on a special page.
Please note this information before contacting Customer Service.
– In the address field of the browser, append /version.htm to the IP address
of the unit (e.g. 192.168.0.12/version.htm) and press return.
– Write down the information or print out the page.
The following table is intended to help you identify the causes of malfunctions and
correct them where possible.
Problem
No connection
between the unit and
terminal program.
No image
transmission from
the target location.
VIP 10 / VIP 1000
Possible Causes
Faulty cable connections.
The computer's serial
interface is not connected.
Interface parameters do not
match.
Defective camera.
Faulty cable connections.
Solution
Check all cables, plugs, contacts
and connections.
Check the other serial interfaces.
Select a different COM port if
necessary and make sure that the
computer's interface parameters
match those of the unit. You can also
try the following standard
parameters: 19,200 baud, 8 data
bits, no parity, 1 stop bit. After that,
switch off the power to the unit and
switch it on again after a couple of
seconds.
Connect a local monitor and check
the camera function.
Check all cables, plugs, contacts
and connections.
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