Advantech RS-100-RT User Manual page 5

1. Collect all the information about the problem encountered.
For example, CPU speed, Advantech products used,
other hardware and software used, etc. Note anything
abnormal and list any on-screen messages you get when
the problem occurs.
2. Call your dealer and describe the problem. Please have
your manual, product, and any helpful information
readily available.
3. If your product is diagnosed as defective, obtain an RMA
(return merchandise authorization) number from your
dealer. This allows us to process your return more
quickly.
4. Carefully pack the defective product, a fully completed
Repair and Replacement Order Card and a photocopy
proof of purchase date (such as your sales receipt) in a
shippable container. A product returned without proof of
the purchase date is not eligible for warranty service.
5. Write the RMA number visibly on the outside of the
package and ship it prepaid to your dealer.
4 RS-100-RT User's Manual