Warranty And Service; Factory Service; Warranty And Return Information - GE Security VSR-300 User Manual

Warranty and Service

Factory Service

Do not open the top cover or attempt to service the unit, as this may expose you to dangerous voltages
WARNING
and other hazards. Programmer maintenance of this unit is limited to external cleaning and inspection.
Refer all servicing to qualified personnel.
If the unit requires factory service, contact the dealer who supplied the unit to you for the correct procedures on
returning the unit to the factory or the nearest factory service center.
If the dealer is not available, contact the manufacturer of the unit as detailed below and request a Return
Material Authorization number (RMA). The unit's serial number must be provided before a RMA number can
be issued. Units returned to the factory for service must have freight and insurance prepaid, and must show the
RMA number clearly on all shipping documents. The failure symptoms must be clearly described by the
operator and enclosed with the unit together with a copy of the original suppliers invoice. Failure to comply
with these instructions will delay service of the unit, and may result in the unit not being accepted by the
Repair Center.
Factory Address
GE Security
Attention: Repair Center
3050 Red Hill Ave
Costa Mesa, CA. 92626
United States of America
Telephone: 888-437-3287 (7:00 AM to 4:30 PM, Pacific Time)
In Oregon: 541-754-9133
Fax: 541-754-7162
For warranty information, see the following page.

Warranty and Return Information

GE Security warrants all of its equipment for three years from the date of purchase. This warranty covers any
defects in materials and workmanship. Equipment failures that are due to improper installation, modification,
abuse, or acts of nature will not be covered by this warranty. The repair department will evaluate all equipment
returned for repair to determine warranty coverage. The Tech Support Manager will resolve any questions that
may arise during evaluation to make a final determination.
The warranty specifically covers any defects in material and workmanship and does not cover equipment that
has been abused, damaged, or modified.
For all warranty repairs, GE Security will cover all costs, including parts, labor, and shipping. Repaired
equipment will be returned via the same method of shipment in which it was received. If a customer requests a
faster return shipment, the difference will be charged.
For all non-warranty repairs, the customer will be billed for parts, labor, and shipping. Labor will be billed
in half-hour increments.
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