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Hooking up the Shaw Direct receiver
Connect your Shaw Direct receiver to the TV using the appropriate audio and video cables. (Refer to
your television user manual for the best audio /video connections).
If you have not chosen a programming package for your Shaw Direct system or added this receiver to
your existing Shaw Direct account, please call 1-888-554-7827 prior to using your Shaw Direct receiver
for the first time.
Ensure that your Shaw Direct receiver is connected to power.
Locate the coaxial feed coming from TRAV'LER system.
Connect the satellite feed to the coaxial input labeled with the symbol of a satellite dish.
Power on the Shaw Direct receiver and television.
If your TRAV'LER system is properly tuned and receiving signal, the satellite dish icon on the front of
the Shaw Direct receiver will be highlighted in green.
If the TRAV'LER system is stowed or not tuned to the Shaw Direct satellites, the satellite icon on the
front of the Shaw Direct receiver will appear in red. Turn on the TRAV'LER unit or troubleshoot as
needed to reachieve positive signal.
If your Shaw Direct system is disconnected from power for an extended period of time or you has been
recently moved from another location, you may need to have your Shaw Direct system reauthorized.
This can be determined when you receive a green (positive) signal, but can not receive video on a sub-
scribed channel.
To initiate a signal refresh call 1-888-554-7827, then select "Self-Serve", "Technical Support", followed
by "Signal Refresh" from the telephone menu options.
For changes to Shaw Direct programming or to purchase new Shaw Direct equipment visit
shawdirect.ca or call 1-888-554-7827.
NOTE: The TRAV'LER antenna will find the satellites without the receiver installed.
OPERATION
Rev. 4/09
6
TROUBLESHOOTING:
ERROR CODE:
Check the data cable connection on the back of the Trav'ler Interface.
ANTENNA CONNECTION FAILED
It may not be connected properly.
Something is preventing the TRAV'LER Mount from raising as it at-
EL HOME FAILURE
tempted to find the HOME position. Look for obstructions if unit has
recently been manually raised, or the electronics have been replaced.
The calibration may need to be reset. Contact Winegard Technical
Support 1-(800) 788-4417.
Something is preventing the TRAV'LER mount from rotating; look for
AZ MOTOR STALLED
obstructions. If no obvious obstruction, contact Winegard Technical
Support 1-(800) 788-4417.
Something is preventing the TRAV'LER mount from raising or lower-
EL MOTOR STALLED
ing; look for obstructions. If no obvious obstruction, contact Winegard
Technical Support 1-(800) 788-4417.
Something is preventing the TRAV'LER reflector and LNBF from rotat-
SK MOTOR STALLED
ing; look for obstructions. If no obvious obstruction, contact Winegard
Technical Support 1-(800) 788-4417.
The TRAV'LER is not stowed. Do not try to move the vehicle. Try to
STOW FAILURE
stow the TRAV'LER again. If it fails again, check for obstructions.
ANT NOT STOWED
Check the data cable connection on the back of the TRAV'LER Inter-
STOW FAILURE
face. It may not be connected properly.
STOW UNKNOWN
Contact Winegard Technical Support 1-(800) 788-4417.
AZ MOTOR RUN REVERSE
Contact Winegard Technical Support 1-(800) 788-4417.
EL MOTOR RUN REVERSE
Contact Winegard Technical Support 1-(800) 788-4417.
SK MOTOR RUN REVERSE
Contact Winegard Technical Support 1-(800) 788-4417.
AZ MOTOR RUNAWAY
Contact Winegard Technical Support 1-(800) 788-4417.
EL MOTOR RUNAWAY
Contact Winegard Technical Support 1-(800) 788-4417.
SK MOTOR RUNAWAY
The TRAV'LER is not seeing the required 13-18VDC needed to power
NO LNB VOLTAGE
the LNBF. Check the coax connections. If these are all connected
properly, contact Winegard Technical Support 1-(800) 788-4417.
Contact Winegard Technical Support 1-(800) 788-4417.
UNKNOWN ERROR ######
Contact Winegard Technical Support 1-(800) 788-4417.
C MOTOR NOT FOUND
See Emergency Manual Stow instructions. See Page 9 of Installation.
ANTENNA WILL NOT AUTOMATICALLY STOW
Contact Winegard Technical Support 1-(800) 788-4417.
UNSUPPORTED ODU HARDWARE
UNSUPPORTED ODU SOFTWARE
Contact Winegard Technical Support 1-(800) 788-4417.
GPS FAILURE
The GPS has taken longer than 10 min. to acquire. Contact Winegard
Technical Support 1-(800) 788-4417 if this happens frequently.
NOTE: If the TRAV'LER antenna is connected to multiple receivers and any one is locked on the satellite, all receivers should
be locked on signal. If one or more are not, check the coax connections for 13-18VDC at the LNBF. Without this voltage, the
receiver will not get a signal.
!
Note: Weather and vehicle location can impact the ability of the TRAV'LER antenna to locate all of the required satellites.
Obstructions such as buildings or tree limbs can block the satellite signals and prevent the TRAV'LER antenna from successfully
!
locating all of the satellites for Multi-Sat Mode. Make sure you have a clear view of the Southern sky.
OPERATION
POSSIBLE SOLUTION:
7
Rev. 4/09
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