Palm PRE 2 User Manual page 229

IMPORTANT You cannot remove individual Exchange account applications. If
you remove your Exchange account from one application, sync stops with all your
Exchange apps.
1 Open the application.
2 Open the application menu and tap
3 Tap the account name.
4 Tap Remove Account, and then tap
I want to sync with Outlook or Palm
software on my computer
By default, your Pre 2 phone does not support synchronization with Palm
Desktop by ACCESS or Outlook on your desktop computer. Your Pre 2
phone, however, gives you options for synchronization without a cable. You
can sync with online services that Palm has partnered with so that you can
store and sync your info in online accounts. You can access your data even
when you are not able to make a connection to the web because your data
is stored on your phone.
If you have data from a Palm smartphone in Outlook or Palm Desktop by
ACCESS, you can do a one-way transfer of the data from the desktop
application to your phone (see Export data from a desktop organizer on your
computer). You can assign this data to sync with an online account. You can
also assign it to the Palm profile account. Data in this account is backed up
to your Palm profile daily, so you can retrieve it if you need to reset your
phone. But it is not a true sync because you cannot change your Palm profile
data anywhere except on your phone.
If your desktop Outlook synchronizes with an Exchange server using
Microsoft Exchange ActiveSync, you cannot do a one-way export of that
Preferences & Accounts.
Remove [app name] Account.
Desktop by ACCESS
®
Outlook data to your phone. However, you can synchronize the Outlook
data wirelessly with your phone through your Exchange account.
TIP A number of third-party applications (sold separately) are available that let
you synchronize data on your Pre 2 phone with a desktop application. Visit
palm.com/sync-solutions to learn more.
I have an Exchange account at work, but my data is not being
downloaded to my phone
Check with your system administrator to obtain or verify the name of the
mail server that offers you wireless access to the corporate mail system.
If you cannot obtain the name of this server (some companies do not give it
out because they do not want wireless access to their servers), you cannot
synchronize with your Exchange account.
If your company requires you to change your password for accessing your
Exchange account, you must change the password on your phone (see
Change account login settings).
I entered the settings to sync with Exchange, but I can't
synchronize with my company's Exchange server
Check with your system administrator to find out if a systemwide locking
policy is in place.
A notification tells me that ActiveSync encountered a problem
on the server
There is a temporary problem with the server, or the server may be
temporarily overloaded. Try again later, and if the problem persists, contact
your system administrator.
Chapter 14 : Troubleshooting 229