Troubleshooting - Triax TSC 114 Operating Manual

Appendix

Troubleshooting

The following conditions in the table below do not always indicate a problem. Please perform the checks
described below before calling for service. If the problem cannot be corrected by the use of this manual,
remove the mains plug from the power socket and contact the Helpline on 00 44 1443 778910 to obtain
service or advice (Normal operator charges apply).
Alternatively you can email us at: stbsupport@triax.co.uk.
In the unlikely event of this equipment requiring repair during the guarantee period, you will need to
provide proof of purchase to your point of sale. Please keep your purchase invoice or receipt in a safe
place.
WARNING
Under no circumstances should you try and repair this product yourself. This will invalidate the
guarantee. Do not open the unit as there is risk of electric shock.
Problem
No power
The receiver cannot
be operated
Remote control unit does
not operate
Picture format incorrect
Power is suddenly
turned off
No picture
No sound
Freezing / Blocking
I cannot see a 7 day EPG on
the satellite channels.
Satellite channels show 'no
information available' on
the EPG.
My external HDD does not
work when plugged into the
receiver.
Possible Solution
• Check if you pressed on the remote control unit
• Is the AC power adapter disconnected?
• Check if you pressed on the receiver
• Turn off receiver at AC adaptor, leave for two minutes and switch back on
• Are batteries inserted with polarity (+, -) aligned?
• Are batteries worn out? (Replace with new batteries.)
• Are you using it under strong or fluorescent lighting?
• Is a fluorescent light illuminating the remote control sensor?
• Refer to page 27.
• Is auto standby activated? (Page 26)
• Are connections to external equipment correct? (Page 9)
• Is the correct output source selected? (Page 28)
• Is the antenna connected properly? (Page 9)
• Is the volume too low?
• Check if you pressed mute on the remote control unit.
• Check SCART lead is inserted correctly if used.
• Refer to page 9 to perform the First Time Installation.
• Satellite channels only support Now/Next programme information.
• Select the channel to be viewed and programme information will appear.
Triax has tested many different manufacturers and sizes of external HDD.
Unfortunately we are unable to test all models and in some instances a particular
model may not be recognised by the TSC114 receiver. The TSC114 supports
USB2.0 interface operating at 5V 1A.
Your external USB Drive MUST be formatted through the TSC114 Combi
Recording menu. An external USB must be connected. Press the "MEDIA" button
on the RCU. Select "Record Manager" on the menu. Select your required drive.
Press the Green or Yellow button depending on format required.
44