Symmetricom ND-CLK User Manual page 42

1. You have entered and "remembered" an incorrect password in the password
windows. This is now causing multiple error indication windows titled "bad
password" to pop-up for each portion of the configuration message that is being
sent to the clock. You must clear the memorized password using one of the two
options below.
2. WinDiscovery only remembers the password for the current session, close the
WinDiscovery session and reopen. All passwords will be forgotten by the
WinDiscovery application.
3. As an alternative to closing the WinDiscovery session, Right click on the device
being administered in the main WinDiscovery window. The right click pop-up
menu now contains an entry for "Forget Memorized Password". Select this
option.
4. If using the global password feature, the global password does not match the
existing password of the device you are trying to manage. Either change the
device password to match that of the global password, or change the global
password to match that of the device(s) you are attempting to manage.
If these troubleshooting tips do not solve your problem, contact customer service at:
support@symmetricom.com
or call: ..... 888-367-7966 in the USA
..... 408-428-7907 worldwide
ND-CLK User Manual- Rev 1.0.1 - Sep-08
39
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Symmetricom , Inc