Troubleshooting Matrix - KVH Industries M5 User Manual

TracVision M5/M7 User's Guide
Chapter 4 - Troubleshooting

Troubleshooting Matrix

SYMPTOM
System non-functional
"Channel Not Available" message on TV
Wrong programming shown on selected channel
"Searching for Satellite Signal" message on TV
Certain channels do not work
Antenna not switching satellites correctly
Program Guide does not load
Only Preview channels (100, 201) are viewable
Intermittent picture for short intervals
Channels on 110 satellite not viewable; others OK
Snowy television picture
"Antenna Not Responding" message on control panel
54
The troubleshooting matrix identifies potential operational symptoms
and their causes and remedies.
Issues" on page 55 contains detailed information on the causes and
remedies listed below.
Figure 4-1 Troubleshooting Matrix
"Causes and Remedies for Operational
X X
X X X
X
X X X X
X X
X X
X X X X
X
X X X X
X X X
X X
X X
X
X
X
X
X
X