Directv Hd Subscribers - KVH Industries M5 User Manual

DIRECTV HD Subscribers

This section contains operational information and tips specific to
DIRECTV HD service.
How to Tell If You are On the Wrong Satellite
Since the DIRECTV program guide does not indicate which channel is
on which satellite, how do you know which satellite is carrying the
channel you wish to watch? Different receivers behave differently.
However, there are generally four ways to tell if the channel that you
selected is carried on another satellite:
• The wrong programming appears on the TV
• "Channel Not Available" appears on the TV
• "Buy Now" appears on the TV
• "Program Not Available in this Area" appears on the TV
If one of these situations occurs, simply switch to another satellite.
TIP: For your convenience, KVH provides a list of HDTV channels and the
DIRECTV satellites that carry them at www.kvh.com/HDlineup. KVH
also provides a free notification service. If you sign up for this service, KVH
will e-mail you whenever the HDTV lineup changes.
TIP: For more information on switching satellites, see
and Switching Between Satellites (Circular Version Only)" on
page 18.
DIRECTV HD Activation and Availability
Your DIRECTV HD receiver must be configured as an "Oval, 3, LNB"
dish type and be activated for HD service. Refer to your selected
receiver's user manual for configuration instructions.
If you are unable to receive high-definition channels on your HD
receiver, your receiver might not be configured correctly or activated
for HDTV service. KVH can help you activate your DIRECTV HD
service. Call KVH's Activation Department at:
1-888-584-4163
(Monday-Friday, 8:30 am - 5:00 pm ET)
TIP: High-definition channels are not included with the basic DIRECTV
package; you need to request that these special channels be added to your
programming package. Premium HD channels, such as HBO HD, must be
ordered separately.
TracVision M5/M7 User's Guide
Chapter 2 - Operation
"Changing Channels
21