Causes And Remedies For Operational Issues - KVH Industries M5 User Manual

Causes and Remedies for Operational Issues

This section addresses the most common operational issues that can
affect the performance of the TracVision M5/M7. If your TracVision
system requires service, you can visit any KVH-authorized dealer or
distributor for assistance. To find a KVH-authorized dealer near you,
visit www.kvh.com/wheretogetservice.
Receiver Fault or Improper Receiver Configuration
Receiver Fault
Your satellite TV receiver might be set up incorrectly or defective. First
check the receiver's configuration to ensure it is set up for the desired
programming. In the case of a faulty receiver, refer to your selected
receiver's user manual for service and warranty information.
Improper Receiver Configuration (DIRECTV HD Subscribers Only)
Before you can start enjoying high-definition programming, the
DIRECTV HD receiver must be configured as an "Oval,3,LNB" dish
type and must be activated for HD service (see
Subscribers" on page
for more information.
Ensure that the receiver has completely downloaded the channel
guide. If the channel guide is not downloaded in its entirety, the
"Channel Not Available" message might appear.
Improper Receiver Configuration (Linear Systems Only)
To ensure proper operation, the receiver(s) must be set up for the same
satellites, and in the same order, they are set up in the antenna:
Antenna
Satellite
Sat. A
Sat. B
Sat. C
21). Refer to your selected receiver's user manual
Receiver DiSEqC
Satellite Setting
Alternative 1 or A DiSEqC 1
Alternative 2 or B DiSEqC 2
Alternative 3 or C DiSEqC 3
TracVision M5/M7 User's Guide
Chapter 4 - Troubleshooting
"DIRECTV HD
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