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TallyGenicom 3860 User Manual

Tallygenicom 3860: user guide
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Model 3860/80
User's Manual
GEK-01061A

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Summary of Contents for TallyGenicom 3860

  • Page 1 Model 3860/80 User’s Manual GEK-01061A...
  • Page 2 Ensure that cover mounting screws, attachment connector screws, and ground wires are tightly secured. • Ensure that the data cable shield is properly grounded at the printer and data source connectors. If necessary, consult your dealer service representative for additional suggestions.
  • Page 3 Arbeiten und Reparaturen am geöffneten Gerät dürfen nur vom autorisierten GENICOM – Kundendienst vorgenommen werden. Bescheinigung des Herstellers/Importeurs Heirmit wird bescheinigt, daß der / die 3860/80 DA (Gerät, Typ. Bezeichnung) In Übereinstimmung mit Bestimmungen der vfg 1046/1984 (Amtsblattverfügung) funkentstört ist/ sind.
  • Page 4 Réglement aur le brouillage radioélectrique edicteé par le ministère des Communications du Canada. External Devices Connecting any external device to this printer may affect its electrostatic discharge (ESD) performance, or its radio frequency interference (RFI) performance, or both. Trademark Acknowledgments All trademarks and registered trademarks are property of their respective holders.
  • Page 5 Code Compliance Codes and standards the printer conforms to are listed below : • UL Standard 1950, 3rd Edition • C-UL C22.2 No. 220 • GS Sign (Safety), international model only) • FCC Rules, Part 15, Subpart B • ANSI X3.4-1977 (code set) •...

  • Page 6: Table Of Contents

    ? ...6-1 ORMAT ?...6-1 ORMATS ...6-2 CTIVE ORMAT ...6-2 TORED ORMATS RINT ORMAT NFORMATION ORMATS EXECUTE ON APER AVE A ORMAT FROM THE ONTROL 3860/80 User’s Manual : ...2-1 ...2-13 OTTOM ...2-21 DJUSTMENT ...2-23 ...6-2 ...6-2 HANGE ...6-3 ANEL Page...
  • Page 7 CHAPTER 11 MAINTENANCE AND TROUBLESHOOTING ... 11-1 ...11-1 LEAN THE RINTER ...11-3 ROUBLESHOOTING ROUBLESHOOTING ONTINUED ...11-5 ERIAL NTERFACE OOPBACK ...11-6 EMOVING THE RINT ...11-8 NSTALLING THE RINT 3860/3870/3880 M ODELS LIGHT ...6-3 ...6-3 ANEL ...6-3 ...6-3 ...6-3 SSIGNED ORMAT ...6-4 ...7-3 ...8-3 ARGIN ...8-3 ...8-4 ARGIN ...9-1...
  • Page 8 APPENDIX D .OPTIONS AND SUPPLIES ... D-1 APPENDIX E . SPECIFICATIONS...E-1 ... E-1 ERFORMANCE ... E-1 HYSICAL ... E-1 RANSMISSION ... E-2 APER ANDLING ... E-2 RINTER MULATIONS ... E-3 RINT ECHNOLOGY ... E-4 ONTROL viii 3860/80 User’s Manual ...12-5...
  • Page 9 Top Door Operator Keys Display (LCD) Rear Door Front Door Control Panel Top Door Rear Door Printer Cover ON/OFF Switch Serial Connector Parallel Connector AC Connector Introduction 1-1...

  • Page 10: Chapter 1 Introduction

    Chapter 1 Introduction The 3860 and 3880 are rugged, high duty cycle, serial dot matrix printers designed for a variety of applications. These printers are an extension of the GENICOM 3800 family of impact printers. The 3860 and 3880 produce print output at 600 and 800 characters per second (CPS), respectively.

  • Page 11: Chapter 2 Set It Up And Get It Running

    & their door-ways Sound emission at 10 feet can be high if printer is operating with top and/or front doors open or cover panels removed. Noise is a workplace stress factor. away from critically dust-sensitive operations All paper is a source of dust.

  • Page 12: Power Cords

    Do not use two-wire extension cords or adapters that allow connection to ungrounded outlets. A 6.5-foot power cord is shipped with the printer. The power cord included with printers sold for 115V installations in the U.S. and Canada is ready to use. International model printers are shipped with a power cord, which can be used in the destination country.

  • Page 13: Plug It In And Turn It On

    Make sure the power switch is off. The power switch is on the back of the printer. Press the switch down to be sure it is off. Plug the female end of the cord to the power connector on the back of the printer under the power switch.

  • Page 14: Install The Ribbon

    (manual) gap adjust enabled as the default setting. If you have not already done so, apply power to the printer. The print head will move to the left hand Home position. After initialization, make sure the printer is Offline.
  • Page 15 If the ribbon is twisted, untwist it. Untwist it as much as possible. There is a resident half-twist in the ribbon that may end up between the ribbon guide and one end of the cartridge. The ribbon will still work like this. Turn the ribbon advance knob to tighten the ribbon fabric.
  • Page 16 Start with the front end of the ribbon guide pointing slightly up and then rotate it down onto the print head nozzle. It should snap down into place with moderate pressure. FLUSH FIT-NO GAP RIBBON GUIDE PRINT HEAD NOZZLE 3860/80 User’s Manual...
  • Page 17 Find the ribbon drive spindle.. Look down into the printer toward the left side and notice a small shaft sticking up vertically through a shiny plate. FRONT OF CARTRIDGE RIBBON DRIVE SPINDLE Set It Up and Get It Running...
  • Page 18 Seat the cartridge on the ribbon drive spindle.. Place the cartridge down in the printer about where it should go and slide it around until the ribbon drive spindle slips up into the hub of the cartridge. Turn the ribbon advance knob clockwise and feel the ribbon drive gears turning in the printer.

  • Page 19: Removing The Ribbon

    Removing the Ribbon WARNING If the printer has been printing for a while, the print head may be HOT ! Opening the top cover will cause the print head to retract away from the striker bar. To remove the ribbon, use both hands and place one on either side of the ribbon guide. Pull upwards until the ribbon guide is dislodged from the print head nozzle.

  • Page 20: Install The Front Tractors

    Each printer is shipped with a set of tractors for installation in the front/bottom paper path. Dual paper path printers have an additional tractor installed in the rear of the printer. At the front of the printer, pull the front cover open and slide it into the storage position. 2-10...
  • Page 21 There are steel plates on each end of the tractor. There is a notch at one end of each plate. Hook the notches over the mounting rod in the front of the the printer. Make sure the Paper Motion Detector wire is not trapped between the steel plate of the tractore and the side of the printer enclosure.
  • Page 22 Press the tractor set down and into the printer until it snaps into place in the front feed position, or push it farther into the printer until it snaps into the bottom feed position. The tractor is snapped in place when the hole in the gear cover on the tractor set engages one of the mounting pins in the printer.

  • Page 23: Switch Between Front Feed And Bottom Feed

    The tractors may be easily switched between front and bottom feed. The tractor assembly swings from hooks at the top. At the front of the printer, pull the bottom of the acoustic door outward and slide the top inward into the storage position.

  • Page 24: Put Paper In The Tractors

    The factory final test used 14-inch wide paper. To run narrower paper the far tractor must be moved. Open the rear door. Remove tape. Each printer is shipped with a piece of tape across the rear tractor set to hold the tractor set in place. Remove this tape before loading paper. 2-14 3860/80 User’s Manual...
  • Page 25 Open the doors on both tractors. Check the leading edge of the paper. There must not be any tears wrinkles. Put paper in the home position tractor. For the rear path, the side of the paper to be printed on faces down. Sprocket-feed holes in the paper should engage three to five of the pins of the tractor belt.
  • Page 26 Lock the far tractor. Push the locking lever toward the rear of the printer to secure the tractor. NOTE: Printers are shipped with the rear tractors holding the warranty registration card. The left hand tractors in both front and rear paper paths should be properly aligned for the desired location of the first column of print.

  • Page 27: Load Paper

    The paper path is now selected. Wait a few seconds for the function to time out. Path > Front Fault:Paper Out The paper path selection function has timed out. The printer is now ready to load paper. FF / Load Press the FF/Load key.

  • Page 28: Adjusting Gap

    On dual paper path machines, the Fault light will go out and the print gap will be adjusted for the form that was just loaded. If the printer has a single paper path, you will need to adjust the gap manually. The manual gap lever is inside the printer on the right hand side.

  • Page 29: Print A Test Pattern

    The test pattern is printed according to how the printer is currently configured in terms of margins, font, quality, characters per inch (cpi), lines per inch (lpi), etc. Some reasons for printing a test pattern are: •...
  • Page 30 Press ENTER to turn on the test pattern. Press ENTER again to turn the test pattern off. Enter To exit the menu Clear Press the FIRST key. First Menu Press the ENTER key. Enter FF / Load To put top-of-form in front of print head (eject the partially covered page). 2-20 3860/80 User’s Manual...

  • Page 31: A Note About Print Head Gap Adjustment

    Chapter 7. Adjust Top-of-Form When loading the very first form, the printer feeds paper so that the top of the first printable line of characters is slightly below the top of the paper. Ideally, the application software that composes the page should advance paper to the first print line upon printing.

  • Page 32: Attach To A Data Source

    Connect data ground strap If the printer will be used on a printer stand, connect the ground strap to back of the printer at the tab(s) provided next to the interface plate. If a paper rack will be used with the printer, connect the ground strap to the back of the printer at tab(s) provided next to the interface plate.

  • Page 33: Quick Status

    Set the printer online Apply power to the host and printer. The ON LINE light should be on. If it isn’t, then press the ON LINE key to turn it on. The printer is shipped with the auto switching interface selected.

  • Page 34: Chapter 3 Control Panel

    Any button function associated with the menu is shown on the panel with blue lettering. This section assumes that the printer is set up as shipped, because it is possible to selectively lock out keys from the Printed Menu.
  • Page 35 Use the line feed key carefully; if it is used to position a form in the printer, or to view a line under the print head, this affects the registration of the current, and possibly subsequent, pages.

  • Page 36: Lcd Menu

    LCD Menu There are two menus in the printer: the LCD menu and the Printed Menu. The language of the LCD messages can be changed by using the LCD menu. The LCD menu includes the items that are changed most frequently. The LCD menu is convenient when running preprinted forms to manaully change configurations.
  • Page 37 FIRST moves to the top menu level; PROG:EXIT choice First Explore Browse around in the LCD menu and remember to use FORMER or FIRST to exit the sub-menus. Pushing ENTER when an option is displayed will change the printer configuration. Clear Press the FIRST key.

  • Page 38: Lcd Message Format

    IntFace - Interface. Choices are auto switching, serial, or parallel. LPI - Lines per Inch. Msg Lang - Message Language. The printer can present the LCD messages in any of five languages. PrFormat - Print a Format report. This shows the configuration of the four stored formats, but not the active format.

  • Page 39: Menu Map

    Hex Dmp Test Prn NegTOFAdj Form Leng 0 => 22.000 *Default = 11.00 Margins Left PrnRef PrMenu Exit 3860/80 User’s Manual Level 1 Level 2 Level 3 Level 4 Format 1 Level 5 Format 2 Level 6 Format 3 Format 4...

  • Page 40: Select The Emulation

    Printed Menu or by sending escape sequences from the host. See the ANSI chapter in the Programmer's Manual for details. Whatever method is used to set the emulation, the printer will power up in that emulation until the setting is changed.
  • Page 41 Press ENTER to make that selection. The selection will flash three times to show that it was saved. Enter Clear Press FIRST to go back to the top of the LCD menu. First Prog:Exit Menu Press ENTER to confirm existing the LCD menu. Enter 3860/80 User’s Manual...

  • Page 42: Status Sheet

    Status Sheet A status sheet can be printed that shows how the printer is presently configured (the active format is printed). This can be an invaluable reference when something is changed or a prior configuration needs to be recovered. When the printer is configured for a particular print job, print and save the status sheet for later use.

  • Page 43: Lcd Message Display

    LCD Message Display A one-time message to be displayed on the printer's LCD can be downloaded. This will be overwritten by the next action that would otherwise update the display. The printer must be in ANSI emulation to download format names and messages. (Emulations can be switched using escape sequences.

  • Page 44: Chapter 4 Printed Menu

    Printed Menu were duplicated or transferred to the LCD Menu using the combination of pushbuttons and LCD display. Experiment with the Printed Menu to see how it works. To keep the printer as originally configured, select Abort instead of Save when exiting the Printed Menu.

  • Page 45: Entering Menu Values

    The context of a particular menu indicates the units of measure required, such as columns, inches, etc. Decimal fractions may be included, in which case the printer might round off the entry to the nearest number that the current emulation supports.

  • Page 46: Former And First

    FORMER and FIRST These keys provide navigation in the Printed Menu. On Line The FORMER key returns to the previous menu level. Former Clear The FIRST key returns to the start of the Printed Menu. First Printed Menu Map Here are the options on the main menu. Details are on following pages. Exit Printed Menu Format Interface Parameters...
  • Page 47 6. Software Options 7. Status Report 98. Security Menu 99. Hardware Configuration Menu 2. Print All Formats Values 3. Assign Paper Path 3860/80 User’s Manual Printed Menu Function and Path Map Path Format Control Menu Print Format 1. Print Format Menu Page Format 2.
  • Page 48 Main Menu 1. Exit Printed Menu 2. Format 3. Interface Interface Menu Parameters 4. User Defined Options 5. Emulation Dependent Options 6. Software Options 7. Status Report 98. Security Menu 99. Hardware Configuration Menu Printed Menu Function and Path Map Path 1.
  • Page 49 6. Software Software Options Options Menu 7. Status Report 98. Security Menu 99. Hardware Configuration Menu 3860/80 User’s Manual Printed Menu Function and Path Map Path Select User Defined Options Select Emulation Select Emulation Dependent Options Function 1. Auto Wrap 2.
  • Page 50 Main Menu 1. Exit Printed Menu 2. Format 3. Interface Parameters 4. User Defined Option 5. Emulation Dependent Options 6. Software Options 7. Status Report 98. Security Menu 99. Hardware Configuration Menu 1. Velocity Range 1 2. Velocity Range 2 3.
  • Page 51 Main Menu 1. Exit Printed Menu Formatting 2. Format Menu 3860/80 User’s Manual Printed Menu Function Detail Map 2. Format 1. Modify Active Print Format Format Menu 1. Fonts 2. Character Spacing 3. Line Spacing Continued on Next Page ISU Defaults...
  • Page 52 Main Menu 1. Exit Printed Menu Formatting 2. Format Menu 1. Modify Active Format Printed Menu Function Detail Map 2. Format Continued from previous page Print Format Menu 1. Fonts 2. Character Spacing 3. Line Spacing Select Printing 4. Printing Mode Mode Select...
  • Page 53 2. Page Format 3. Emulation Link (No Value Set) 2. Print All Formats Values 3. Assign Paper Path 4-10 3860/80 User’s Manual Printed Menu Function Detail Map 2. Format Clear: Page Format Menu 1. Clear Values 2. Set Values Set Value(s) for: Emulation Link 1.
  • Page 54 Main Menu 1. Exit Printed Menu 2. Format 3. Interface Interface Menu Parameters 1. RS-232C Serial (DIS) Printed Menu Function Detail Map 3. Interface Parameters RS-232C RS-232C Serial Interface Menu 1. Baud Rate 2. Character Bit Definition 3. Parity 4. Interface Control (Continued on next page)

  • Page 55: Printed Menu

    2. ACK After Print (DIS) 1. Ready Indication Disabled Select Ready 2. Flash Online LED Indication for Not Ready (DIS) 4-12 3860/80 User’s Manual Printed Menu Function Detail Map 3. Interface Parameters Interface Control Menu 1. X-On/X-OFF (DC1/DC3) Control 2. DTR (CD)

  • Page 56: Centronics Parallel

    Main Menu 1. Exit Printed Menu 2. Format 3. Interface Interface Menu Parameters 1. RS-232C Serial (DIS) 2. Centronics Parallel (ENB) Centronics Parallel Interface Menu 1. Lead Control 2. Lead Polarity 3. Prime Options Printed Menu Function Detail Map 3. Interface Parameters Centronics Parallel 1.
  • Page 57 Options 4. Buffer Options 5. Ignore Received Character 6. Test Options 7. 1284 Nibble Mode 4-14 3860/80 User’s Manual Printed Menu Function Detail Map 3. Interface Parameters Buffer Options Menu 1. Set Receive Buffer Size 2. Set Low Trip Point 3.
  • Page 58 Main Menu 1. Exit Printed Menu 2. Format 3. Interface Parameters 4. User User Defined Defined Options Menu Options Printed Menu Function Detail Map 4. User Defined Options 6. Power Up to Powered Down State (ENB) 10. Setup Mode Inactivity Timout (ENB) 12.

  • Page 59: User Defined

    20. - Epson - Interpret ASCII 80 to 9F as printable characters instead of control codes (DIS) 21. Epson - If this option is ENB (default), the printer powers up to the powered-down state and software resets (<ESC>@) to the format assigned to the current paper path.

  • Page 60: Software Options

    Main Menu 1. Exit Printed Menu 2. Format 3. Interface Parameters 4. User Defined Options 5. Emulation Dependent Options 6. Software Options 7. Status Print Report Report 1. Back up to top of oversized characters (DIS) 2. Back up to top of bar codes (DIS) 3.

  • Page 61: Security Menu

    12. Velocity Range 12 13. Velocity Range 13 14. Velocity Range 14 15. Print All Current Flight Time Patterns 4-18 3860/80 User’s Manual Printed Menu Function Detail Map 98. Security Menu Security Menu 1. Menu Lock 2. Online Key Lock 3.

  • Page 62: Exit The Printed Menu

    To save the active format to one of the stored formats, use the LCD menu. The printer is now in the LCD menu. To get out of the LCD menu and back online, press FIRST, ENTER, and then ON LINE.

  • Page 63: Chapter 5 Control Panel Lockouts

    CPI. If LOCKED is displayed and the ON LINE light is on, press the ON LINE key to turn it off. If a user tries to go offline and gets flashing lights and a prompt to enter a code, the printer has been locked online. Either get the combination or resort to one of the remedies described later in this chapter to recover.
  • Page 64 Clear Main Menu is printed First Park / Path Exit the Main Menu Menu LCD displays PrMenu: Enter Font Save Menu LCD displays Prog:PrMenu Enter Clear Exit the Printed Menu First Menu LCD shows format number. Enter 3860/80 User’s Manual...

  • Page 65: Lock The Printed Menu

    ANSI emulation. If all else fails, remove the lock with an ISU (Initial Set Up); see "Reset the Printer – ISU”, Chapter 9. Be sure to have a printed configuration sheet available if an ISU is performed. An ISU erases all configuration information.

  • Page 66: Chapter 6 Formats

    Chapter 6 Formats What Is A Format ? A format is a set of printer parameters, which are stored in nonvolatile RAM. There are four stored formats and one active format. All formats contain the following operating parameters: • Font •...

  • Page 67: The Active Format

    Stored Formats A stored format is a series of operating parameters held in the memory of the printer. This printer has four individual stored formats. Any one of these formats can become the active format as a result of making fomat selections from the control panel. The active format may also be saved as one of the stored formats using the Save function from the LCD menu.

  • Page 68: Save A Format From The Control Panel

    The format assigned to the current paper path may be selected with an ANSI escape sequence. The ANSI term for this is RIS (Reset to Initial State). The printer must be in ANSI emulation to do this. (Emulations can be switched with escape sequences. Details are in the ANSI chapter in the Programmer's Manual.)

  • Page 69: Rename A Format

    Linking Emulations to Formats When the printer is shipped, and again at ISU, none of the stored formats is linked to an emulation. After ISU, the current emulation remains current when a stored format is enabled. This is true whether the stored format is invoked by a paper-path change, by the control panel Format key, or by ANSI CSU command.

  • Page 70: Chapter 7 Lcd Head Gap Menu

    If the gap is too large, the print quality will be poor, the printer will be noisier, and may increase print head wear. Single paper path printers require manual adjustment of the print head gap. The LCD Menu will not display the Head Gap options on single path printers.

  • Page 71: Change The Auto Head Gap Adjustment

    LCD menu. To make adjustments to the print gap use the following procedure: Menu Make sure the printer is in local mode (the On Line light is off). Press the MENU Key. The LCD will display EXIT. Enter Press the DOWN arrow until Head Gap is displayed.

  • Page 72: Semiautomatic Head Gap Adjust

    Press the FIRST key to go back to the LCD main menu. Use the DOWN ARROW to step to Prog:Save To. The format assigned to the current paper path will be shown on the LCD. Press the ENTER key to save the current state of the printer to the number shown on the LCD.

  • Page 73: Chapter 8 Line Up The Job On The Page

    Positioning paper with the arrow keys is the same as turning a paper advance knob; it is what is known as an “unregistered move.” The printer does not keep a record of how far the paper was moved, and any adjustment made this way disappears when paper is reloaded. The next time the paper is loaded, the printer advances paper so that the top edge of the physical form lines up with the top wire of the print head.

  • Page 74: Set A Top Print Reference

    There must always be blank space at the bottom of a page or form that is equal to or greater than the top print reference; otherwise, the printer will print across the perforation and onto the next form.

  • Page 75: Local Margins

    In those cases, setting a Negative Top of Form reference in the printer has ensured the proper relationship between the new form and the original software.

  • Page 76: Left Print Reference Or Left Margin

    If low, the printer may print on the striker bar above the first line of the first form. An error in either direction compromises the accuracy of any vertical settings relative to the absolute top edge of the form and may cause damage to the print head.
  • Page 77 10. Turn printer power off. 11. Press and hold the control panel keys numbered 1 and 2. 12. While holding keys 1 and 2, turn the printer power on. Continue to hold until the printer powers up with the FAULT light flashing.

  • Page 78: Chapter 9 Power Up And Reset

    When the printer is shipped, it is configured so that it powers up using the active format. Every time the printer is turned on, it has the same settings as when it was turned off. If the last data that was printed before turning power off was at 12 CPI and 4 LPI, when the printer is turned back on, it prints at 12 CPI and 4 LPI until the user or the host changes the setting.

  • Page 79: After A Software Upgrade

    After a Software Upgrade Note: Be sure to ISU the printer if any ROMs are changed or the PHPMC board is removed and reinstalled. If this is not done, the printer may lock up. After an ISU The following items may need to be restored after an ISU: Any option that is enabled from the hardware options menu (item 99 on the main Printed Menu).

  • Page 80: Chapter 10 Paper Handling Features And Techniques

    Chapter 10 Paper Handling Features and Techniques Use the bottom paper path for thick, or heavy, hard-to-feed forms. Use the rear path for forms that are easiest to feed. The part numbers for the pedestal, rack, and basket shown below are in “Options and Supplies”, Appendix C.

  • Page 81: Adjust Paper Tension

    Adjust Paper Tension The printer is shipped with the paper tension set to the middle setting. This works for most continuous forms. The paper tension may need to be adjusted for: • multipart forms • heavy paper or card stock •...
  • Page 82 Check the Chart The chart below shows starting points for the paper tension adjustment. A higher number, moving the lever toward the rear of the printer, increases the tension; Open the rear door Pull the paper tension adjust level away from the side frame ...

  • Page 83: Removing The Rear Tractors

    Removing the Rear Tractors The tractors installed in the rear of the printer are interchangeable with the tractors for the bottom/front paper path. If the need arises to move the rear tractors to the front, follow this procedure to remove the rear tractors.

  • Page 84: Change Paper Paths From The Control Panel

    Re-attach the door restraining straps. Change Paper Paths from the Control Panel Tear off any forms in the current path. The printer will retract up to one and one half times the form length or six inches whichever is greater. Park / Path The printer parks the form in the current paper path.

  • Page 85: Change Paper Paths From The Host

    When the paper path is changed from the host, the printer will park paper in the current path by retracting six inches of paper or one half of the current form length, which ever is greater.

  • Page 86: Auto Load On Paper Out

    Auto Load on Paper Out The printer may be set so that when paper runs out in the front/bottom or rear paper paths, it will automatically load paper from the other paper path. Both sets of tractors must be installed to do this.

  • Page 87: Continuous Envelopes

    Continuous envelopes that are packaged on sprocket-feed strips should be fed from the BOTTOM paper path. Any continuous envelopes designed for impact-matrix printing should work well in the printer, but test an envelope design before committing to it. The overfolds of envelopes can be a problem.

  • Page 88: Tips For Continuous Forms

    When using a table or desk for the printer, position the printer and paper supply so that the paper does not drag on the edge of the surface as it enters the printer. The printer should be as close to the edge of the table or desk as possible.

  • Page 89: Chapter 11 Maintenance And Troubleshooting

    Turn off the power switch and unplug the printer from the wall outlet before cleaning the printer. If the printer has been printing, avoid touching the print head before it cools down.
  • Page 90 Reinstall the ribbon cartridge, adjust the print gap, replace the top door. CARRIAGE Clean the outside of the printer with a damp cloth and mild soap cleanser. DO NOT allow liquid to enter the air vents on the top of the left side cover. DO NOT use solvents or strong cleaners;...

  • Page 91: Troubleshooting

    The outlet may not work. Check the outlet with a known good appliance. Replace power cord. Printer is out of paper. Reload paper and press the Clear key if Fault light remains on. Top door not closed. Close the top door.

  • Page 92: Troubleshooting (Continued)

    Paper damaged on leading edge or not in tractor pins. Remove paper from printer, tear off the damaged part, and reinstall according to “Put Paper in the Tractors”, Chapter 2. Be sure to remove all damaged paper from the printer.

  • Page 93: Hex Dump

    Test Options menu. (Test Options is under Interface Parameters on the Printed Menu.) To run this test, a loopback plug (a device that allows the printer to send data to itself) must be installed in the serial interface connector with the following pins connected: 2-3, 4-5, and 6-20.

  • Page 94: Removing The Print Head

    (For automatic print gap models go to step 5.) On manual print gap models, find the print gap adjust lever on the inside right wall of the printer. Push it to release it from the notch and open it all the way to the RIBBON CHANGE position.
  • Page 95 7. Lift the print head off the carriage. 8. Remove the print head connector by pulling up on each side of it. Do not remove the print head cable or cable retainer from the carriage. LIFT ONE END OF CONNECTOR, THEN THE OTHER END Maintenance and Troubleshooting 11-7...

  • Page 96: Installing The Print Head

    7. Replace the top door. 8. Plug the printer into the wall outlet. 9. Turn the printer on and load paper (Press FF/LOAD button). If the form is loaded and the fault light stays on, then press the CLEAR button.

  • Page 97: 3860/3870/3880 Models Flight-Time Compensation

    1. With the printer offline, press the ENTER button to enter the LCD menu. 2. Push the ↑ ↑ ↑ ↑ (Up Arrow) button one time, “Prog :PrMenu” will be displayed on the LCD.
  • Page 98 8. The flight time patterns (rows of broken vertical dots) correspond to the velocity ranges used in the printer. If any broken vertical dots patterns are not straight (see enlarged samples), adjust the flight time for that velocity range number.

  • Page 99: Chapter 12 Interfaces

    Chapter 12 Interfaces The printer is equipped with both a serial and a parallel interface as standard features. This chapter provides information about both of these interfaces. RS-232C Serial Interface All signal levels conform to EIA RS-232C / CCITT V.24. The interface is extensively configurable from the Printed Menu (see Chapter 4).

  • Page 100: Dos Machines

    The computer expects to receive the READY/BUSY status (handshaking) and fault status from the printer by receiving a special character (busy by code), or by reading the DC voltage on one or more of several signal wires (busy by level).

  • Page 101: Serial Data Cable

    If the computer expects busy-by-code handshaking (XON/XOFF or ETX/ACK), the transmitted parity at the printer must match the host. Even with the printer set to IGNORE RECEIVED PARITY, the printer’s transmitted parity must be set to match the host if using busy-by-code, otherwise the host may not recognize the handshake and the printer’s buffer will overflow.

  • Page 102: Serial Pin Assignments

    A +5 volt supply is brought out on pins 22, 23, and 24. The maximum current available from these three pins combined is 500 milliamps. 12,15,17 11,19 14,16,18,21 22,23,24 12-4 3860/80 User’s Manual Name Circuit Description Protective ground Transmitted data from the printer Received data from the data source Request to send from the printer...

  • Page 103: Centronics Parallel Interface

    CENTRONICS Parallel Interface With this interface, 7 or 8 bit parallel data is accepted by the printer on a READY/BUSY closed loop basis at data transfer rates of up to 100 kilobytes per second. When the printer is online with a parallel data source, data is strobed into the printer one character at a time. A signal from the printer acknowledges receipt of each character.

  • Page 104: Parallel Timing Diagram

    BUSY: A signal generated by the printer to inhibit transmission from the data source. Menu options are provided to produce either a positive or negative signal, and to reflect fault, paper- out condition is true. PAPER OUT: Output – high when a paper-out condition is true.

  • Page 105: Parallel Data Cable

    This parallel interface data cable requires a 36-pin male connector (Amphenol part number 57-30360 or equivalent) to mate with the female back of the printer. NOTE: Maximum output power for pins 18 and 35 combined is +5 volts, 1.0 amps.

  • Page 106: Buffer Options

    BUSY and when the data source responds to the message. The reason for the band between the bottom of the buffer and the low trip point is to give the printer data to process while the host reacts to the READY signal.

  • Page 107: Appendix A . Function Index

    Main Menu 99. Hardware Config. Main Menu 4. User Defined Options Main Menu 3. Interface Parameters 3. AutoSwitch Options Printer Offline, Press Menu Press Down Arrow Repeat until “IntFace” Press Enter Main Menu 3. Interface Parameters 1. RS-232 Main Menu 4.
  • Page 108 Link an Emulation to a Format Emulation, Selecting Enable an Emulation Emulation, Selecting Enable an Emulation Enable/Disable Select Emulation Options Emulation Dependent Options Enable/Disable Software Select Software Options Options 3860/80 User’s Manual Description Menu Printed Printed Printed Printed Printed Printed Printed Printed Printed...
  • Page 109 4. Interface Control Main Menu 3. Interface Parameters 2. Centronics Parallel 1. Lead Control Main Menu 2. Format Printer Offline, Press Menu Press Down Arrow Repeat until “Font” Press Enter Main Menu 2. Format 1. Modify Active Format 2. Page Format 2.
  • Page 110 Keys Locked when Select Keys to be Locked when Offline Offline Keys Locked when Select Keys to be Locked when Online Online 3860/80 User’s Manual Description Menu Printed Printed Printed Printed Path Printer Offline, Press Menu Press Down Arrow Repeat until “Utility”...
  • Page 111 Main Menu 3. Interface Parameters 1. RS-232 4. Interface Control Main Menu 2. Format 1. Modify Active Format Printer Offline, Press Menu Press Down Arrow Repeat until CPI Press Enter Main Menu 2. Format 1. Modify Active Format 2. Page Format 1.
  • Page 112 Paper Path, Assign Assign Active Format to Paper Path Paper Tearoff Timeout, Adjust Paper Tearoff Timeout User Options Parallel Interface Menu Go to Interface Menu Parallel Interface, Select Enable Parallel Interface 3860/80 User’s Manual Description Menu Printed Printed Printed Printed Printed Printed...
  • Page 113 Printer Powers Up in Online Mode, Options repeating this process toggles mode on and off Power Up to Powered Printer Powers Up to same state as Down State, User when powered off, repeating this Options process toggles mode on and off...
  • Page 114 Ready Indication, Serial Change Ready Indication Interface RTS Lead Control, Serial Change RTS Function Interface Serial Interface Menu Go to Serial Interface Menu Serial Interface, Select Enable Serial Port 3860/80 User’s Manual Description Menu Printed Printed Printed Printed Printed Printed Printed...
  • Page 115 Feature Set Ignored Character Select Character to Ignore Setup Mode Inactivity Change Setup Mode Timeout Timeout, User Options Slash Zero, User Options Select Slashed Zero, repeating this process toggles mode on and off SRTS Lead Control, Change SRTS Function Serial Interface Tabs, Horizontal, Clear Clear Individual Horizontal Tabs Tabs, Horizontal, Clear...
  • Page 116 User Defined Options Go to User Defined Options Menu Wire Impact Adjust Print Head Wire Impact Force X-ON/X-OFF Control Enable or disable use of X-ON/X- OFF and determine function A-10 3860/80 User’s Manual Description Menu Printed Printed Printed Printed Printed Printed Printed...

  • Page 117: Appendix B . Emulation And Software Options

    The emulation and software options are straps that control less frequently adjusted aspects of the printer configuration. They are controlled from the Printed Menu. Unlike other menu items, the menu does not print a description of each option. This chapter tells what the options do and how to set them.

  • Page 118: Setting Emulation Options

    Emulation option settings can only be viewed from the Printed Menu. To change an emulation option: With the printer offline, press the Enter key to enter the LCD menu. The LCD displays Prog : Exit. Press the UP ARROW once. The LCD displays Prog : PrMenu.

  • Page 119: Software Options

    Also changes density to 24 bars/inch. Unidirectional printing of postnet Home the print head in auto view or tear off mode Slow vertical slew for autoview 25-36 Reserved * Enabled when printer is shipped from factory or after ISU Function Emulation and Software Options...

  • Page 120: Setting Software Options

    Setting Software Options To change a software option: With the printer offline, press the Enter key to enter the LCD menu. The LCD displays Prog : Exit. Press the UP ARROW once. The LCD displays Prog : PrMenu. Press the Enter key to print the main menu.

  • Page 121: Appendix C . Hardware Configuration Menu

    Adjust the print wire flight time To change a hardware option: With the printer offline, press the Enter key to enter the LCD menu. The LCD displays Prog : Exit. Press the UP ARROW once. The LCD displays Prog : PrMenu.

  • Page 122: Appendix D .Options And Supplies

    Paper Handling Options Universal pedestal ... 3A1213B01 Paper catch tray (for universal pedestal) ... 3A1213B05 Forms rack (for universal pedestal) ... 3A1213B06 Paper output rack (for printer)... 3A0113B01 Paper basket Print Head Print head, 18-wire, parallel ... 3D1322XXX Connectivity Options M305 10/100BaseT Print Server Internal Power ...98-305-553...

  • Page 123: Appendix E . Specifications

    Appendix E . Specifications Performance Maximum Printing Speed Models - 3860/80 720/960 cps data processing (12 CPI) 600/800 cps data processing (10 CPI) 210/234 cps letter quality (12 CPI) 175/195 cps letter quality (10 CPI) Serial Data Buffer 63K selectable in 1K increments Physical Width:26.9 in.

  • Page 124: Paper Handling

    Paper Slew: 15 in./sec. default, 5 in./sec. user selectable Paper Positioning: Horizontal any position; vertical within 1/72 in. Printer Emulations • ANSI X 3.64 • IBM GP • IBM Proprinter XL III • Epson FX286e • DEC LA210 • Genicom 3410X 3860/80 User’s Manual...

  • Page 125: Print Technology

    Print Technology Type: Matrix impact Print Head: 18-wire parallel (two 9-wire arrays) Automatic Print Gap Direction of Printing: Logic-seeking bi-directional or unidirectional (operator-selectable) Print Modes: Proportional, compressed, shadow, double strike, underline, expanded, superscripts, and subscripts. Character Sets: IBM Set I, II and All-Character sets plus 30 international character sets. Head Slew: 75 in./sec.

  • Page 126: Form Control

    Left and right: any position Top and bottom: any position Horizontal Tabs: 22, 28, or 32 absolute or relative (emulation dependent) Vertical Tabs: 12, 16, or 64 absolute or relative (emulation dependent) Maximum Form Length: 22 in. 3860/80 User’s Manual...

  • Page 127: Complete Index

    Left Margin...8-4 Line Registration on the first form ...2-23 Load Length Adjustment ...8-4 Load Paper...2-17 Local Margins...8-3 Lock the Printed Menu ...5-3 Lock the Printer Online ...5-1 Maintenance ...11-1 Clean the Printer ...11-1 Multipart Forms...10-7 Options and Supplies...D-1 Paper Handling ...10-1...
  • Page 128 Rear Tractors, Removing... 10-4 Removing the Ribbon ... 2-9 Reset ... 9-1 ribbon advance knob... 2-8 ribbon cartridge ... 2-1 ribbon drive spindle ... 2-7 3860/80 User’s Manual ribbon guide...2-9 rolling-ASCII pattern...2-19 Select the Emulation...3-7 Serial Interface DOS Machines...12-2 Parameters ...12-2 Seven or Eight Data Bits...12-2...

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