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Avaya 2420 Quick Reference Manual
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Quick Reference Guide
Avaya IP Office 2420
Voicemail Pro
Intuity Prompting
Help Desk Number
© Cerium Networks 2011 - This document may not be reproduced
or copied without the express written consent of Cerium Networks.

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Summary of Contents for Avaya 2420

  • Page 1 Quick Reference Guide Avaya IP Office 2420 Voicemail Pro Intuity Prompting Help Desk Number © Cerium Networks 2011 - This document may not be reproduced or copied without the express written consent of Cerium Networks.
  • Page 2 • Display, Call Appearance/Feature buttons: Call Drop button: Drops the current call, or if on a conference call, drops the last person to join Appearance keys allow you to handle multiple calls the call. and the Display shows call information. •...
  • Page 3 Voicemail Pro Intuity Quick Tips LOG IN From INSIDE the office: Press Voice Mail (Messages) button Enter your Extension number, followed by #. Enter your Password, followed by #. From OUTSIDE the office Dial the Intuity Audix system access number ____________________ Dial your own DID.
  • Page 4: Make A Call

    ANSWER A CALL When a call arrives at your telephone, you hear a ringing tone, and a blinking bell icon appears on the associated call appearance. To answer an incoming call Perform one of the following steps: • If you are not active on another call, answer the call with your handset, headset, or speakerphone.
  • Page 5 which the call is to be transferred. Perform one of the following steps: • To transfer the call without announcing it, press the Transfer button again, and hang up. The transfer is complete. • To announce the call before transferring it, wait for the called party to answer.
  • Page 6: Call Forward

    CALL FORWARD Used to forward all your incoming calls to another phone to be answered by a co-worker when you're out of the office or to be answered by you at times when you're at another location. To Activate: Press the CALL FORWARD button and dial the extension number where the calls are to be forwarded to.
  • Page 7 characters. 4. When you are done entering the name, press the feature button to the left of the Number Field to advance the cursor to the number field 5. Using the dialpad, enter the telephone number for this speed dial entry. If the number you are programming is not an internal extension insert a “9”...