Troubleshooting - Tripp Lite NetCommander B070-016-19-IP Owner's Manual

29. Local Firmware Upgrade
Firmware Upgrade
Once you have determined your KVM and/or SIU(s) need to be upgraded, follow the steps below to install the new firmware.
1. In the Firmware Upgrade Utility main screen, open the Options drop-down menu at the top of the screen and select the Com Port option. Select the com port
of the upgrade computer that the Firmware Upgrade Cable is connected to and click OK.
2. Open the File drop-down menu at the top of the screen and select the Open option. Navigate to and select the firmware upgrade file you downloaded from
the Tripp Lite website.
3. Check the checkbox at the top of the screen next to the text NetCommander IP Switch.
4. Click on the Start button at the bottom center of the screen to begin the upgrade process. A prompt will appear to warn you that the KVM screen will be dark
during the upgrade process. Click OK to proceed.
5. Towards the end of the upgrade, a prompt will appear asking if you want to set the OSD to its default settings. If yes, click the Yes button. If no, click the No
button. The upgrade will finish, and the new firmware version number will be displayed.
6. If you are upgrading the SIU(s) firmware, uncheck the KVM checkbox at the top of the screen, and then check the checkboxes next to each SIU that you
wish to upgrade.
7. Click on the Start button at the bottom center of the screen to begin the upgrade process. A prompt will appear to warn you that the KVM screen will be dark
during the upgrade process. Click OK to proceed. When the upgrade completes, the new firmware version number(s) will be displayed next to the SIU(s).

30. Troubleshooting

Note: Disconnect device from AC mains before service operation!
When using Firmware Update software you may at times get a Communication Error message.
If a Communication Error message does appear during the update procedure, do the following:
1. Ensure that the RS232 Serial cable's RS232 connector is connected to the Switch's Communication port.
2. Ensure that the RS232 Serial cable's DB9F connector is connected to the DB9M Serial port on the CPU's rear panel.
3. Verify there is no Remote session in progress by pressing the Local button.
4. Restart the download process.
Electricity Failure
If the electricity fails during an update to the KVM firmware, do the following:
1. If the electricity fails while the switch firmware is updating, a Communication Error message will appear. Simply resume the firmware update by opening the
folder that contains the firmware update file and continue from there.
2. If the electricity fails while the Server Interface Unit firmware is updating, a Not Responding or Upgrade Error message will appear. Restart the upgrade from
the beginning.
Monitor Screen Failure
In the event that one of the connected computers does not display an image on the console monitor (your monitor may display an error message saying 'Unable
to Display Video Mode'), you may need to update the DDC Information from the console monitor. To do this, follow these steps:
1. Remove the SIU VGA Connectors from all connected computers. Leave the USB or PS/2 connectors attached
2. Open the OSD Main Menu and press the F10 key. The OSD will flash the message 'Please Wait.' When that message stops, the update has taken place
3. Reconnect the SIU VGA Connectors of all the attached computers. You should now be able to display video from all computers
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