Problem Report Procedure - Lantronix C 7/01 User Manual

A: Contact Information
If you are experiencing an error that you are unable to fix, there are a number of other
troubleshooting options:
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Look on the APS CD that was included in your package for additional
documentation and support information
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Look on the Lantronix Web site for technical FAQs and documentation updates.
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For information pertaining to your system's configuration, refer to your system's
documentation or technical support. For example, for specific questions about the
Microsoft Windows Operating System, refer to the Microsoft Knowledge Base Web
site at www.support.microsoft.com/directory.
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For technical support, contact the Industrial Automation Distributor assigned to sell
and support in your region.

Problem Report Procedure

When you report a problem, please provide the following information:
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Your name
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Your company name, address, and phone number
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Product model number (for example, CoBox-FL-IAP-01)
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Serial number
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Software version
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Network configuration
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Description of the problem
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Debug report (stack dump), if applicable
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Status of the unit when the problem occurred, including information on user and
network activity at the time of the problem, if possible.
A-1