A: Contact Information; Problem Report Procedure; Full Contact Information - Lantronix MSS100 Installation Manual

A: Contact Information

If you are experiencing an error that is not listed in Appendix B or if you are unable to fix
the error, contact your dealer or Lantronix Technical Support at 800-422-7044 (US) or 949-
453-3990. Technical Support is also available via Internet email at
support@lantronix.com.
A.1 Problem Report Procedure
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix MSS model number
Lantronix MSS serial number
Software version (use the Show Server command to display)
Network configuration, including the information from a Netstat command
Description of the problem
Debug report (stack dump), if applicable
Status of the unit when the problem occurred (please try to include information on
user and network activity at the time of the problem)
A.2 Full Contact Information
Address: 15353 Barranca Parkway, Irvine, CA 92618 USA
Phone: 949/453-3990
Fax: 949/453-3995
World Wide Web: http://www.lantronix.com
North American Direct Sales: 800/422-7055
North American Reseller Sales: 800/422-7015
North American Sales Fax: 949/450-7232
Internet: sales@lantronix.com
International Sales: 949/450-7227
International Sales Fax: 949/450-7231
Internet: intsales@lantronix.com
Technical Support: 800/422-7044 or 949/453-3990
Technical Support Fax: 949/450-7226
Internet: support@lantronix.com
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