Ford Mercury Villager 1997 Owner's Manual page 356

Ford of Canada Customer Assistance
If you live in Canada and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Centre.
Please have the following information available when
contacting the Customer Assistance Centre:
your telephone number (both business and home)
your Vehicle Identification Number (VIN) listed on your
vehicle ownership license
the year and make of your vehicle
the date purchased
the name of the dealer and the city where the dealership is
located
the current mileage on your vehicle
Mediation/Arbitration Program (Canada Only)
In those cases where you continue to feel that the efforts by Ford
and the dealer to resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation/arbitration program
administered by the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
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