Ford Mercury Villager 1997 Owner's Manual page 350

Should you need to arrange for roadside assistance yourself, Ford
Motor Company will reimburse the reasonable cost. To obtain
information about reimbursement call 1-800-241-FORD (in Canada
call 1-800-665-2006).
If You Have a Service Concern
Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships to service your vehicle. This section tells you how
to get service or maintenance for your vehicle.
Service/Maintenance Concerns (U.S. or Canada)
Ford recommends taking your vehicle to your selling dealer who
wants to ensure your continued satisfaction. You may,
however, take your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your dealer will be able to
resolve your concern.
If you are not satisfied with the service you received from your
dealership's service department, talk to the service manager at the
dealership. If you still are not satisfied, talk to the owner or
general manager of the dealership. In most cases, you will have
your concern resolved at this level.
If you are away from home when your vehicle needs to be
serviced, or if you need more help than the dealer gave you, contact
the Ford Customer Assistance Center to find an authorized
dealership that may be able to help you.
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