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Xante Accel-a-Writer 812 Troubleshooting Manual

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Download this manual See also: Maintenance Manual, User Manual

Chapter 10 - Troubleshooting

Chapter Overview
Jams
Preventing Jams
Clearing Jams
Status Messages
Printer Status Messages
Printer Error Messages
Preliminary Troubleshooting
The General Checkup
Macintosh Environment Checkup
PC Environment Checkup
Miscellaneous Troubleshooting
Print Quality Troubleshooting
Calling for Technical Support
Troubleshooting Information
_____________________________________
Troubleshooting 10-1

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Summary of Contents for Xante Accel-a-Writer 812

  • Page 1: Chapter 10 - Troubleshooting

    Chapter 10 - Troubleshooting Chapter Overview Jams Preventing Jams Clearing Jams Status Messages Printer Status Messages Printer Error Messages Preliminary Troubleshooting The General Checkup Macintosh Environment Checkup PC Environment Checkup Miscellaneous Troubleshooting Print Quality Troubleshooting Calling for Technical Support Troubleshooting Information _____________________________________ Troubleshooting 10-1...
  • Page 2 Notes 10-2 Troubleshootingbb____________________________________...

  • Page 3: Preventing Jams

    Introduction Whether you are a new user of the Accel-a-Writer 812 or an old pro, this chapter can help you correct most problems encountered. It covers printer hardware starting with printer jams, followed by status messages, and a preliminary troubleshooting procedure. Then the chapter goes over miscellaneous troubleshooting and print quality issues.

  • Page 4: Clearing Jams

    • Make sure all media is in good condition—not torn, wrinkled, curled, or damp. • Never overfill cassettes or the fold down tray. The cassettes hold approximately 250 sheets of plain or laser paper. The fold down tray holds approximately 100 sheets of laser or plain paper, 50 transparencies, 40 label sheets or up to 10 envelopes.

  • Page 5: Paper Pick-Up Areas

    Since media jams can occur in several areas at the same time, you need to check the full paper path. Fig. 10.1 The Paper Path Note: Your printer has an automatic jam recovery feature. This means if the feature is enabled and a multiple page job jams, as long as you do not turn off the printer to remove the jam, the printer reprints the jammed page and the rest of the job.
  • Page 6 Check the cassette slot for jammed media. If found, gently pull the media out in the direction of the arrow in figure 10.2. R EA D Y M AN U AL D AT A AY SE LE ED TR FO R M FE O N LI N E M E N U E N T E R...

  • Page 7: Access Door Area

    Continue checking the paper path for jams in the access door area. Access Door Area Use the following procedure to clear access door area jams. Open the top cover (fig. 10.4). RE AD Y M AN UA DA TA AY SE LE ED TR FO RM FE ON LIN E...
  • Page 8 Remove the Toner cartridge and set it aside (fig. 10.5). RE AD Y M AN UA DA TA AY SE LE ED TR FO RM FE ON LIN E M EN U EN TE R TE ST R ES ET Fig.
  • Page 9 Open the paper access door by pulling the green lever on the left (fig. 10.6). Fig. 10.6 Open the Paper Access Door _____________________________________ Troubleshooting 10-9...
  • Page 10 Check the paper access door area for a jam. If found, remove the jam in one of the following ways. Remove the jam by gently pulling it out from the standard cassette slot if you can see the media in the slot and it will easily pull out (fig.
  • Page 11 Remove the jam gently by first moving it toward the printer and then pulling it toward you (fig. 10.8). Fig. 10.8 Remove the Jam via the Access Door Area If the media has already entered the fuser area and does not come out easily, skip to the next section, “Fuser Assembly Area.”...

  • Page 12: Fuser Assembly Area

    Fuser Assembly Area Use the following procedure to clear fuser assembly area jams. Warning! The fuser unit can become extremely hot during printing and can cause severe burns. Do not touch this area. Check the fuser area for a jam. If found, gently pull the media out in the direction of the arrow in figure 10.9.
  • Page 13 Align and slide the toner cartridge back into the printer until it rests securely in place (fig. 10.10). If the cartridge is not seated correctly, the top cover will not close completely. RE AD Y M AN UA DA TA AY SE LE ED TR FO RM FE...

  • Page 14: Paper Exit Area

    Paper Exit Area Use the following procedure to clear paper exit area jams. Open the rear cover by pressing in and pulling the latch back and down (fig. 10.11). Fig. 10.11 Open the Rear Cover 10-14 Troubleshootingbb____________________________________...
  • Page 15 Remove the jam using one of the following methods. If the media is not completely past the fuser area, first gently pull the media’s trailing edge loose from the fuser unit and then pull the lead edge to remove the media via the paper exit (fig.

  • Page 16: Printer Status Messages

    If the media is past the fuser area, press and hold down the green lever on the left to release the paper lock bar. Remove the jam by pulling the media’s trailing edge down in the direction of the arrow in figure 10.13, and then release the green lever.
  • Page 17 The power to the printer has been turned ACCEL-A-WRITER on and the printer is coming up to full power before beginning to initialize. Manual feed is selected and B5 media is FEED B5 selected and needs to be loaded into the printer.
  • Page 18 The printer is processing a job, PROCESSING preparing it to print. The printer is on line and ready to READY/IDLE accept a print job. The printer is completing a print job and READY/PRINTING ready to accept a new job to begin processing.

  • Page 19: Printer Service Messages

    Printer Service Messages You may see one of the following messages occasionally which indicates a mechanical issue requiring a service call. Be sure to make a note of the message before calling. The fuser unit needs attention. SERVICE A The laser diode, scanning mirror, or SERVICE B scanning motor needs attention.

  • Page 20: Macintosh Environment Checkup

    Macintosh Environment Checkup In a Macintosh environment, if you experience printing problems, other than quality ones, the following quick checkup may provide an easy, fast solution. • Make sure all LocalTalk cabling and transformer boxes are connected correctly. If there are any open sockets, close them with terminating resistors.

  • Page 21: Miscellaneous Troubleshooting

    Miscellaneous Troubleshooting This section covers miscellaneous troubleshooting except for print quality. Print quality is covered in the next section. § The printer powers on, but no start-up page prints. Possible Solutions: • The start-up page option may not be enabled. To check this, press the Menu key until SETUP:MISC appears in the display window.
  • Page 22 § The printer powers up, but I cannot print from my application. Possible Solutions: • Make sure all cables are connected and seated properly. • Make sure the printer is on line. The On Line key LED should be lit and the display window should read READY/IDLE or READY/PRINTING.
  • Page 23 • Make sure the paper stop on the output tray is adjusted for legal, not letter size output. § When I send a file to be printed, page after page of text prints and the type looks like a program listing. Possible Solutions: •...
  • Page 24 Apple menu; then select Network and make sure Ethernet is selected. • Continue printing as usual. § The Accel-a-Writer 812 does not show up on the Chooser. Possible Solutions: • Check for proper termination on all LocalTalk cables and boxes. See “Connecting in a Macintosh Environment”...

  • Page 25: Print Quality Troubleshooting

    • Reboot the printer and your host. Try selecting the Accel-a-Writer 812 from the Chooser again. Print Quality Troubleshooting This section covers print quality troubleshooting. For other general troubleshooting matters, see the previous section “Miscellaneous Troubleshooting.” § The solid black print is washed out.
  • Page 26 § Vertical banding on images occurs when printing. Possible Solutions: • Use a new toner cartridge, not a refilled toner cartridge. • Clean the printer. See chapter 8, “Maintenance,” for details. • Remove the toner cartridge and redistribute the toner. See “Redistributing Toner” in chapter 6 for details.
  • Page 27 • Replace the media with new media, making sure it meets all the requirements in the “Media Handling” section of chapter 6. § Marks on the page occur in the same vertical location but staggered in the horizontal direction. Possible Solutions: •...

  • Page 28: Calling For Technical Support

    § Under Windows, character spacing is altered, changing pagination when printing a document at a resolution that is different than the resolution defined when it was created. Possible Solution: • Make sure you select a resolution in your application that is available in your printer. Calling for Technical Support You can solve most printer problems by following the suggestions in this chapter.
  • Page 29 If you have the troubleshooting information available when you call, it helps our technicians serve you more quickly. You also have a choice of phone, fax, or bulletin board support. XANTÉ Phone Support Before you call for support, be sure to gather the information listed in the previous section, “Troubleshooting Information.”...
  • Page 30 10-30 Troubleshootingbb____________________________________...

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