Xante Accel-a-Writer 8200 Troubleshooting Manual
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Table of Contents
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Chapter 10 - Troubleshooting
Chapter Overview
Jams
Preventing Jams
Clearing Jams
Status Messages
Printer Status Messages
Printer Error Messages
Preliminary Troubleshooting
The General Checkup
Macintosh Environment Checkup
PC Environment Checkup
Miscellaneous Troubleshooting
Print Quality Troubleshooting
Calling for Technical Support
Troubleshooting Information
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Troubleshooting 10-1
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Table of Contents
Troubleshooting
Related Manuals for Xante Accel-a-Writer 8200
Summary of Contents for Xante Accel-a-Writer 8200
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Page 1: Chapter 10 - Troubleshooting
Chapter 10 - Troubleshooting Chapter Overview Jams Preventing Jams Clearing Jams Status Messages Printer Status Messages Printer Error Messages Preliminary Troubleshooting The General Checkup Macintosh Environment Checkup PC Environment Checkup Miscellaneous Troubleshooting Print Quality Troubleshooting Calling for Technical Support Troubleshooting Information _____________________________________ Troubleshooting 10-1... - Page 2 Notes 10-2 Troubleshootingbb____________________________________...
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Page 3: Preventing Jams
Introduction Whether you are a new user of the Accel-a-Writer 8200 or an old pro, this chapter can help you correct most problems encountered. You will find as you go through this section that printing issues usually derive from one of three areas: applications, host hardware, or printer hardware. - Page 4 • Make sure all media is in good condition—not torn, wrinkled, curled, or damp. • Never overfill cassettes or the fold down tray. The cassettes hold approximately 250 sheets of plain or laser paper. The fold down tray holds approximately 100 sheets of laser or plain paper, 50 transparencies, or 40 label sheets.
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Page 5: Clearing Jams
Clearing Jams Jams occur along the paper path in the areas illustrated in figure 10.1 Since media jams can occur in several areas at the same time, you need to check the full paper path. Fuser Cover Fuser Unit Area Fold Down Tray Pick-up Roller Upper Cassette... - Page 6 Check the pick up roller area for a jam. If found, remove the media by pulling it in the direction of the arrow in figure 10.2. Fig. 10.2 Remove Media from the Roller Area Check the fuser unit area for a jam. If found, use the following procedure to remove the media.
- Page 7 If the media has passed through the fuser unit and only appears toward the outside of the printer, pull the media in the opposite direction of the arrow in figure 10.3. Check the output tray for a jam. If found, pull the media out from the output tray (fig.
- Page 8 Check the paper cassette area for a jam. If found, use the following procedure to remove the jam. Remove the cassette currently selected. If you find a jam, remove the media (fig. 10.5) from the cassette slot. If you use two cassettes and cannot remove a jam from the lower cassette slot, remove it through the upper cassette slot.
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Page 9: Printer Status Messages
Close the fuser cover and, if you are not going to use the fold down tray, close it. Then, resume printing from your application. Note: Your printer has an automatic jam recovery feature. This means if the feature is enabled and a multiple page job jams, as long as you do not turn off the printer to remove the jam, the printer reprints the jammed page and the rest of the job. - Page 10 The printer is off line which means it is OFFLINE not ready to receive and process data. A media jam has occurred along the PAPER JAM paper path. Clear the jam using the procedure in “Clearing Jams” earlier in this chapter. Either the cassette is pulled out, the PAPER OUT selected media source is out of paper, or...
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Page 11: Printer Service Messages
The toner is running low. Try TONER LOW redistributing toner in the current cartridge or install a new toner cartridge. The printer is waiting to receive more WAITING data on a job before printing. The printer is warming up and the fuser WARMING UP unit has not reached optimum temperature yet. -
Page 12: The General Checkup
The General Checkup If you experience problems printing, the following quick checkup may provide an easy, fast solution regardless of your printing environment. • Make sure the power cord is plugged into the printer and the power source. • Make sure the power source is working. •... -
Page 13: Miscellaneous Troubleshooting
• If you have an Ethernet setup, open the Control Panel, click Network, and make sure EtherTalk is selected. PC Environment Checkup In a PC environment, if you experience printing problems, other than quality ones, the following quick checkup may provide an easy, fast solution. - Page 14 until MISC:STRTUP PAGE appears in the display window and press the Enter key. If STRTUP PAGE:YES is capitalized, this feature is already enabled; if so, press the On Line key and skip to the next bullet item in this list. If not, press the Enter key to select this option, and then press the On Line key.
- Page 15 • Remove the paper cassette from the printer. If there is no front panel activity or engine light activity, replace the paper cassette, turn the printer off, and start the printer again. § All the lights on the printer are staying on. Possible Solution: •...
- Page 16 § When I send a file to be printed, page after page of text prints and the type looks like a program listing. Possible Solutions: • Make sure the printer and application settings are the same. If you are printing a PostScript document, the printer needs to be in PostScript or AIS mode.
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Page 17: Print Quality Troubleshooting
EtherTalk is selected. • Continue printing as usual. § The Accel-a-Writer 8200 does not show up on the Chooser. Possible Solutions: • Check for proper termination on all LocalTalk cables and boxes. See “Connecting in a Macintosh Environment”... - Page 18 § The solid black print is washed out. Possible Solutions: • Clean the printer. See “Cleaning the Printer” in chapter 8 for details. • Remove the toner cartridge and redistribute the toner. See “Redistributing Toner” in chapter 6 for details. •...
- Page 19 § Horizontal banding on images occurs when printing. Possible Solutions: • Use a new toner cartridge, not a refilled toner cartridge. • Clean the printer. See chapter 8, “Maintenance,” for details. • Remove the toner cartridge and redistribute the toner. See “Redistributing Toner” in chapter 6 for details.
- Page 20 § Vertical white lines occur on the page. Possible Solutions: • Clean the printer. See “Cleaning the Printer” in chapter 8 for details. • Remove the toner cartridge and redistribute the toner. See “Redistributing Toner” in chapter 6 for details. •...
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Page 21: Calling For Technical Support
§ The start-up page has banding along the pages’s horizontal axis. Possible Solutions: • Clean the printer. See “Cleaning the Printer” in chapter 8 for details. • Remove the toner cartridge and redistribute the toner. See “Redistributing Toner” in chapter 6 for details. -
Page 22: Troubleshooting Information
Troubleshooting Information • A start-up page from the printer • The model of your printer • The current printer firmware version (this appears on the start-up page) • The type of host and the operating system (version number) you are using •... - Page 23 XANTÉ Fax Support You have an option of 24 hour fax support. XANTÉ’s Technical Support fax number is 334-342-4635. If you decide to use our fax support, be sure to include the information listed under “Troubleshooting Information” earlier in this section. Also, indicate whether you wish the response to be faxed or phoned and include your appropriate number.
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