Call Transfer; Consultative Transfer; Blind Transfer; Attended Transfer - Polycom SoundPoint IP 650 User Manual

Call Transfer

Calls can be transferred in one of three ways:
Consultative
Blind
Attended

Consultative Transfer

The party to whom you want to transfer the call answers their phone before
you transfer the call or hang up. You can consult with them before
completing the transfer.
1. During a call, press the Transfer button or the Trnsfer soft key. The
active call is placed on hold.
2. Enter the number to which you want to transfer the call.
‐OR‐
Search for a number in the Directory.
3. When you hear the ring‐back tone or after the party answers (and
you speak to them), press the Transfer button or the Trnsfer soft key.
NOTE: If you are using a handset, the transfer can be completed by hanging up.
‐OR‐
Press the Cancel soft key cancel the transfer before the call connects.

Blind Transfer

The call is automatically transferred after you dial the number of the party to
whom you want to transfer the call.
1. During a call, press the Transfer button or the Trnsfer soft key.
2. Press the Blind soft key.
3. Enter the number to which you want to transfer the call. The call is
connected.
‐OR‐
Search for a number in the Directory.

Attended Transfer

The parties are automatically connected to each other after you exit the
conference. Set up a conference call and then end your participation. Refer
to the Conference Calling section.
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