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Internet Explorer does not
seem to work well with the
device
PLANET IP Wizard II
program fails to save the
network parameters.
Cannot work with NAT
router
Some IP cameras are
working but others are
failed
Cannot access the login
page and other web pages
of the Network Camera
from Internet Explorer
User's Manual of IVS-H125 Series
• Antivirus software on the PC might interfere with the setup
program. Disable the firewall of the antivirus software during setting
up this device.
• Check the firewall setting of your PC or Notebook.
Make sure that your Internet Explorer is version 8.0 or later. If you
are experiencing problems, try upgrading to the latest version of
Microsoft's Internet Explorer from the Microsoft webpage.
• Network may have trouble. Confirm the parameters and
connections of the device.
UPnP NAT Traversal
• Maybe NAT router does not support UPnP function. Please check
user's manual of router and turn on UPnP function.
• Maybe UPnP function of NAT router is not compatible to the IP
camera. Please contact your dealer to get the approval routers list.
• Maybe too many IP cameras have been installed on the LAN, and
then NAT router is out of resource to support more cameras. You
could turn off and on NAT router to clear out of date information
inside router.
Access this device
• Maybe the IP Address of the Network Camera is already being
used by another device or computer. To confirm this possible
problem, disconnect the Network Camera from the network first, and
then run the PING utility to check it out.
• May be due to the network cable. Try correcting your network cable
and configuration. Test the network interface by connecting a local
computer to the Network Camera via a crossover cable.
• Make sure the Internet connection and setting is ok.
• Make sure enter the IP address of Internet Explorer is correct. If
the Network Camera has a dynamic address, it may have changed
since you last checked it.
• Network congestion may prevent the web page appearing quickly.
Wait for a while.
The IP address and Subnet Mask of the PC and Network Camera
must be in the same class of the private IP address on the LAN.
• Make sure the http port used by the Network Camera, default=80,
is forward to the Network Camera's private IP address.
• The port number assigned in your Network Camera might not be
available via Internet. Check your ISP for available port.
• The proxy server may prevent you from connecting directly to the
Network Camera, set up not to use the proxy server.
• Confirm that Default Gateway address is correct.
• The router needs Port Forwarding feature. Refer to your router's
manual for details.
• Packet Filtering of the router may prohibit access from an external
network. Refer to your router's manual for details.
• Access the Network Camera from the Internet with the global IP
address of the router and port number of Network Camera.
• Some routers reject the global IP address to access the Network
Camera on the same LAN. Access with the private IP address and
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